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Computer Troubleshooters of Metro New York Receives Fonality’s Channel Partners Award

Published on: April, 24th 2014


Computer Troubleshooters (http://www.comptroub.com/), an international IT services franchise network, congratulates their Metro New York owner, Jim Greenfield, for his selection as a winner of Fonality’s Channel Partners 360⁰ Business Value Award. Computer Troubleshooters of Metro New York received the award based on their highly successful deployment of Fonality’s telecommunications system for the United Spinal Association’s multiple offices.

The spring 2014 Channel Partners Conference honored Jim Greenfield and Computer Troubleshooters of Metro New York for their highly successful project with the United Spinal Association. Channel Partners’ editors and an expert panel of specialists selected Jim Greenfield and his team for the Fonality project that resulted in greater efficiency, effectiveness and substantial cost savings for the United Spinal Association.

“We’re a huge proponent of cloud solutions for SMBs, and have seen 95% of our customers make the move to hosted solutions for voice,” said Jim Greenfield, owner of Computer Troubleshooters of Metro New York. “United Spinal understands the virtues of IP telephony and saw the benefits of making the move. These benefits include business continuity and the peace of mind that comes from hosting a system in Fonality’s secure data center with its redundant backup and 24/7 monitoring.”

The United Spinal Association provides support and information to individuals living with spinal cord injuries and disabilities. Their aging telecommunication system required an upgrade to a high quality, efficient and cost effective solution that would better serve the organization and its membership. Computer Troubleshooters’ recent deployment of the Fonality solution enables members to connect with the organization via phone, chat, e-mail and to a call center with an expansive menu of options. The new Fonality system quickly connects members to the appropriate service while delivering major cost savings to the organization.

Halli Evans, Computer Troubleshooters’ Director of Marketing added, “We have enjoyed a long partnership with Fonality and we are very pleased that our combined efforts are benefitting a non-profit organization that serves so many members and their families. We congratulate Jim Greenfield and Computer Troubleshooters of Metro New York for this award that recognizes their technical skills and commitment to serving their clients.”