Every one of our customers is valued by us, and we do not take it for granted that you will decide to return to us again and again and choose Computer Troubleshooters as your trusted IT support partner.
We want you to be delighted by our service, but please don’t just take our word for it: take a look at these testimonials. These testimonials are presented chronologically, but to help you navigate your way through, we have added headings to indicate which area of service they relate too.
As mortgage brokers we need to ensure we have a good level of security to protect our clients’ information. Password security is a crucial line of defence against cyber criminals and we were not happy with our existing arrangements.
It was time to contact Suzanne from Computer Troubleshooters!
Suzanne recommended an excellent product to us and even arranged a quick training session with one of her experts. We were really impressed with the service provided and would happily recommend Computer Troubleshooters to any companies looking for IT advice and support.
VoIP Telephone System
Another excellent reason to choose our VOIP solution: a substantial monthly saving in call costs! Thanks for taking the time to put pen to paper, Glenn.
7th August 2018
“After experiencing rising call costs from British Telecom, a couple of weeks ago we switched to VoIP phones with NSN Operations after being recommended by Suzanne Rice (Computer Troubleshooters)
They were fantastic from our initial enquiry and gave us full support all through the setting up process and have been more than happy to help with any questions we have had since. They have definitely exceeded our expectations and the only regret is we didn’t make the switch sooner!
This system will be saving us approximately £150 per month. I would highly recommend anyone else who makes a high number of calls to make the switch.”
We recently started offering support in getting started on using social media to promote your business. We worked with Stephanie to get her up and running on Twitter, and you can see the results on her new profile https://twitter.com/@stephseale57.
Stephanie kindly wrote the following review for this service:
22″ February 2018
“Thank you Suzanne for the invaluable help you have given me since joining BNI, not least of which was a big saving on my computer anti-virus software and some really helpful training and tips for using social media to the best effect.
I would not hesitate to recommend Computer Troubleshooters to companies who are looking for a personalised service to suit all their IT needs.”
Director of Community Relations–Rivermere Care Home
Service plan customer
VoIP telephone system
Microsoft Office 365 emails
Our service plan customer Wayne Jeal of Wiser Safety explains here how they transitioned from ad hoc IT support as their company grew and their IT requirements became more complex.
25 January 2018
“With my business expanding over the past 12 months, the need for IT Support has become a necessity. As such, I have used Steve and the team at Computer Troubleshooters for a number of services including:
As our business has continued to grow, our IT support needs have become greater. We, therefore, made the decision to move from an ad-hoc arrangement to a Service Plan, in order to give us peace of mind, knowing that we have a reliable and trustworthy IT support Company that monitors our PC’s and Laptops 24/7, for viruses and performance issues.
Whenever we call Computer Troubleshooters, they are always polite and courteous and respond quickly. They are able to log in to our computers remotely, which is much quicker than waiting for a technician to arrive and it means we can get support even when we are away from the office.
We are extremely pleased with the service received so far and will continue to use Computer Troubleshooters for the foreseeable future. I would have no hesitation in recommended Steve’s services to any of my clients, business associates, fellow networkers and friends in business.”
Managing Director and BNI Member (Tonbridge Castle) –Wiser Safety Management Limited
VoIP telephone system
We are pleased to have been able to help Ben Assender of Van Secure with his office telephone setup. It is good to see that Ben now has a working VOIP telephone system, which was implemented with no downtime. We cannot take all the credit: our VOIP partners New Star Networks with the excellent guidance and support of our adviser Ferrin Govender made the process seamless and relatively painless.
Thanks for taking the time to put pen to paper for us Ben.
5th December 2017
“At a 121 session back in October, I was chatting to Suzanne telling her all about the problems I’ve had getting a VoIP system installed and two telephone numbers ported over to a new supplier. It had taken me over 10 months, and constant back and forth between the old supplier and new one, being piggy in the middle with neither one able to get it done.
Then there was Computer Troubleshooters. Suzanne successfully facilitated the setup of our new VolP system, and subsequent transfer of our phone numbers in a little over 2 weeks! I had no idea this was even possible, and amazed that promises were kept, and the best part, there was no downtime for either phone number, meaning no loss of business. I’m very grateful to Suzanne and everyone at Computer Troubleshooters for successfully troubleshooting my problem, and helping me to solve a problem that’s been ongoing for months.
Thank you Suzanne!”