The Lockdown has taken their toll on everyone, but have you spared a thought for your technology? We’ve been asking a lot of our computers recently with staff working from home, accessing Zoom meetings and logging in to the cloud for their data. One of the bonuses of signing up for a Computer Troubleshooters […]
One of the joys of the lockdown period is the opportunity to catch up with box sets. Have you discovered something new (to you) worthy of a binge-watch? Or perhaps you have returned to an old favourite. If you are in the market for a series recommendation, you could find The IT Crowd a […]
You are bound to be keen to read some news that isn’t lockdown related, so today I am pleased to share with you the latest blog from our colleague Ian Bell at Computer Troubleshooters North Staffordshire. Not good news, I’m afraid, but a timely remind to stay on our guard as the Summer season […]
Have you been taking advantage of the many opportunities to learn which have crossed our computer screens recently? There have certainly been some days when we have felt quite Zoomed out! You can take your pick from a whole dessert trolley of tempting offerings: specialist information for your profession / business coaching / wellbeing and […]
Have you noticed how people add the phrase “in old money” when using a new, unfamiliar way of measuring or categorising something? You hear football pundits saying, for example, that Leyton Orient are in EFL Division 2, that’s the 4th Division in old money. This expression dates back to the decimalisation of Sterling in […]
Read on for details of a free gift … if you can’t wait that long, check out this link! Self-isolation is important to stop the spread of Covid-19, but complete isolation is not conducive to the health of your business! As your trusted IT advisers, we are here to keep the channels of communication open […]
It feels like everyone is avid for Covid-19 news at the moment and we are bombarded with news alerts about the latest postponement or quarantine. Your business may have already made plans for remote working. Indeed, you may have implemented a ban on face-to-face business meetings. Unfortunately, where there is a thirst for information, […]
Just 3 months ago, Coronavirus was unheard of: now it features daily in the news headlines and it appears that Covid19 needs to be taken seriously as a threat, both on a personal level and to our businesses. Early on we at Computer Troubleshooters felt the impact when the supply of a laptop battery […]
How is 2020 going for you so far? This week started with Blue Monday. As the euphoria of Christmas and the New Year subside and with no end in site of dark days and inclement weather, it is easy to see why this day has been seen as the most depressing date in the […]
Do you remember the film 2001 A Space Odyssey? Back in a time where the future was usually depicted as metallic and shiny with robots taking on the drudgery of boring tasks, Stanley Kubrick conjured up a malignant computer who wasn’t at your beck and call. Hal 9000 managed the spacecraft but was not […]
You may recall that we have been advocating upgrading your computer’s operating system to Windows 10 this year to ensure you are ahead of the game when Windows 7 reaches the end of its life in January 2020. The main reason for doing this is that Microsoft will stop plugging up the vulnerabilities which hackers […]
Where do you turn for advice when you are considering a purchase? In all likelihood, unless a friend or family member gives you a recommendation, you will be scrolling through Google looking at reviews! Who hasn’t checked out Trip Advisor before choosing a restaurant? We are reassured by the opinion of others, even for […]
What a shame that the weather is so changeable at the moment. The early part of Summer felt quite promising, but now it seems that normal service has resumed, with Day 1 of an Ashes Test completely washed out. When you are faced with inclement weather, my German friends recommend that you should dress “wie […]
Tonbridge is often overshadowed by its close regal neighbour Royal Tunbridge Wells with its famous Pantiles arcade and Georgian architecture, but there is at least one area where we can claim superiority: Tonbridge Castle. Believed by many to be England’s finest example of a Motte and Bailey Castle, the Gatehouse has prime position […]
STOP PRESS! Windows 7 end of life is 14 January 2020. If you are still using Windows 7, you need to act now. Read on to find out why … Do you remember XP? This was Microsoft’s popular operating system (the software every device needs to allow other applications to work) which […]
As April marks the start of the new tax year, it can be expected that you could receive communication from HMRC (Her Majesty’s Revenue and Customs). Unfortunately, the cybercriminals are well-aware of this fact and will exploit this anniversary to catch us off our guard. Back in 2016, we wrote a guide on […]
If you are a Windows 7 user and you dutifully apply your Windows updates, you may have opened up your computer to a rather nasty surprise this week; the regular Patch Tuesday package included an update which has stopped some Windows 7 PCs connecting to other devices or marked their version of Windows as not […]
Unless you have a lengthy commute or looming deadlines from a book club, it is highly likely that your daily routine does not prioritise picking up a novel. There are of course honourable exceptions to the rule; my BNI colleague Glenn regularly completes 5 books week, come rain or shine. This all changes when the […]
I’ll be brief today. I just wanted to share with you this lovely testimonial from my BNI colleague and mortgage adviser Glenn Fuller of Next Step Mortgages. Why not give him a call to check out our VOIP phone system, and treat yourself to a free mortgage review while you are at it – […]
You know it must be the silly season when you start to see bizarre headlines like this appearing in the press! To be fair, the sunflower at Computer Troubleshooters Towers was an impressive specimen, standing at well over 3 metres, or 10 foot in old money, and its demise is newsworthy locally. But why […]
At this time of year, we should be thinking about Midsummer Night’s Dreams rather than a midsummer’s nightmare, but unfortunately the cyber criminals have other ideas. It has been brought to our attention that there have been some serious occurrences of email hacking recently which are every bit as sinister as the plot of a […]
You must have heard of the expression that a swan may appear calm and graceful as it glides across the water, but just beneath the surface it is paddling furiously. Well, this week a performance of Swan Lake brought this expression to mind and made me think how it applies to the world of IT […]
We will soon be hearing the peal of wedding bells as Prince Harry walks down the aisle with his new bride Meghan Markle: Have you cleared your schedules? Have you got a map of their itinerary? Have you decked the hall with bunting? Is the champagne on ice to toast the happy couple? Of course, […]
Business thrives on information, and, whereas in the 1960s it was acceptable to wait for reports to be delivered via Royal Mail, and conveyed onwards by the company mailroom to the recipient’s desk, nowadays we want our data this instant! While emails ensure that communications arrive promptly, certainly when compared to “snail mail”, […]
Everywhere you turn, marketing experts advise you that you should have a social media presence for your business, but it can be quite daunting knowing where to start. I have been developing my knowledge of Twitter through trial and error, learning from the experts both online and in the real world. You can check […]
As Blondie once said: “Don’t leave me hanging on the telephone” Is this how your customers feel when they are trying to get through to you? Every professional business needs a professional telephone system; we recommend Voip Internet Telephony from NSN (New Star Networks). Still unsure? Here are seventeen reasons for choosing Voip for your […]
Do you find that certain dates ring a bell, and bring back a memory of something that has long been forgotten? I find that a glance in the diary will trigger a recollection of an old school friend’s birthday, even though we lost contact 30 years ago. Seeing 22nd February on the schedule transported me […]
6 February 2018 is a very significant date, as it marks the 100th anniversary of the Representation of the People Act. This brought in the right for women to vote – so called universal suffrage – although only if the woman concerned was over 30 and owned land or a home. Fully equal voting rights […]
Is it too late to wish you a Happy New Year? As 2018 dawns, the time when GDPR comes into force gets ever closer. You do know what GDPR is, of course. The General Data Protection Regulation will come into force across Europe on 25th May 2018, bringing with it stricter requirements for how personal […]
We are pleased to have been able to help Ben Assender of Van Secure with his office telephone setup. It is good to see that Ben now has a working VOIP telephone system, which was implemented with no downtime. We cannot take all the credit: our VOIP partners New Star Networks with the excellent […]
At the moment you would have to try very hard to ignore the fact that the latest addition to the Star Wars franchise is about to be released. Star Wars – The Last Jedi will be making its debut at cinemas on 14th December, and every time you switch on the television or log in […]
In the UK we might not get to enjoy the delights of the American Thanksgiving holiday – a pre-Christmas break from work, turkey and all the trimmings, pumpkin pie, ticker-tape parades and wall-to-wall NFL football – but we are certainly being treated to that curious marketing event Black Friday! As we learnt last year, Black […]
Here at Computer Troubleshooters Tonbridge, we are always keen to make sure that you experience excellent customer service and a high level of technical support so you can forget about your computers and concentrate on developing your business. We are pleased to announce some additions to our team, both on the technical and administrative […]
In the year when we mark the 200th anniversary of the death of Jane Austen, it felt like a good time to re-read one of her classics Sense and Sensibility. In the novel, there is a complete dichotomy between the two heroines: Elinor’s actions are all governed by her head, while Marianne is guided by […]
As October beckons, it’s time for students to pack up their worldly belongings ready for the return to college. A substantial proportion of their luggage is dedicated to electronic equipment: smart phones, laptops, monitors, desktops and printers, as well as other paraphernalia: headphones, speakers, smart writing tablets, gaming mice. A recent discussion in our […]
“It is typical of Oxford … to start the new year in Autumn.” As August turned to September, the weather has definitely taken an autumnal turn and the Summer holidays are long forgotten as we go into “back to school” mode. Even if you don’t have any connections to school-age children, the calendar continues to […]
I’m sure we have all heard the expression red letter day meaning a special day when something noteworthy or memorable happens but did you ever wonder where this term comes from? It took a trip to the Mediaeval Museum in Stockholm for me to discover the origins of this expression! Can you picture the monks […]
It’s amazing to think that that once unthinkable event – sending men to the moon and bringing them back safely to Earth – actually took place 48 years ago, in July 1969. And it is yet more incredible when you consider that the technology available on the space craft wasn’t as sophisticated as a […]
We are pleased to announce that Reece Ebdale has successfully completed his apprenticeship and he is now a fully fledged IT support technician! Reece will continue to look after our monitoring systems and make sure that your systems are up-to-date and fully protected. He is ready to take on your new IT challenges, but please […]
It is well known that the British like to talk about the weather, and the odd bit of weather lore never goes amiss. For weather watchers the 15th of July is highly significant as it is St Swithin’s Day. There’s even a proverb all about it: St Swithun’s day if thou dost rain For forty […]
The fourth of July is arguably one of the most important dates in the American calendar, possibly ranking second only to Thanksgiving as a favourite public holiday. In a country with so few paid holidays (the minimum entitlement is set at 10 days per year), opportunities to take a break from work will always be […]
Melting gently in our sweltering office, for once the weather is matching up to the season. 21st June marks the Summer Solstice, the official start of Summer and also the longest day of the year. The technical reason for the solstice falling on this day is that it is when the pole is most inclined […]
I hope you have remembered to treat the father figures in your life this weekend: 18th June 2017 is Father’s Day, and fathers everywhere will be expecting a card at the very least expressing gratitude from their offspring. In the UK and the United States, the third Sunday in June marks the annual celebration of […]
What does the name “Disney” conjure up in your memory? Mickey Mouse dressed up as the Sorcerer’s Apprentice A visit to a theme park A family outing to the cinema armed with popcorn Fairytale princesses Donning your Mickey Mouse ears to join in the Mickey Mouse Club as a Mouseketeer The list is endless! Disney […]
Recent media interviews with the Chess Grand Master have reminded us that 20 years have passed since Garry Kasparov had an epic encounter with IBM’s Deep Blue and became the first Chess World Champion to concede defeat to a computer under competition conditions. At the time, it was heralded as a triumph for artificial intelligence […]
Dear Reader, you may be aware that the youngest member of the Computer Troubleshooters Tonbridge team is currently studying Mathematics and Computer Science at Oxford University. We were delighted to hear that he has tickets to his college’s May Ball. This extravaganza entails a whole night of partying culminating in a survivors’ breakfast, and the […]
Cyber security hit the headlines again this week with several high-profile victims including the NHS having their data held to ransom with a demand to pay up $300 to get the affected files decrypted. You can learn more about this attack here. The National Cyber Security Centre is involved in the investigation of this case, […]
2017 marks the 200th anniversary of the death of Jane Austen. To coin a phrase: It is a truth universally acknowledged, that a young lady in possession of a good story, must never be in want of an eager readership. Generations have been entertained by her Regency novels and the contemporary audience has been captivated […]
April is a big month in telephonic history: In April 1877, a telephone line was set up in Boston between the workshop and the house of Charles Williams Junior, linking to the place where Alexander Graham Bell worked. These phones became telephones number 1 and 2 of the Bell Telephone Company. April 1973 saw the […]
As every schoolboy and quizzer should know, 23rd April is St George’s Day – England’s patron saint. George is usually depicted as a knight defending damsels in distress against a fiery dragon. If you’d like to know more about him, check out our blog from last year here. George’s armour and sword may have been […]
The Thursday before the Easter weekend is traditionally known as Maundy Thursday. In the church calendar, this day is associated with the Last Supper. In England the monarch would wash the feet of a number of their subjects; indeed there is a picture of Queen Elizabeth I undertaking this duty. There would also be the […]
With April comes that important date in the horseracing calendar, the Grand National. This jewel in the National Hunt season is a handicapped steeplechase featuring larger-than-standard fences – 30 in all – over a gruelling 4 mile course at Aintree Racecourse. The drama of the event and the romance of its heroes such as Red […]
17th March marks the feast day of St Patrick, the patron saint of Ireland. Traditionally a time to celebrate with a pint or two, especially if you can claim Irish ancestry, the day is marked with parades across the world in cities where the Irish diaspora is well-represented. You can mark the day, if you […]
8th March marks International Women’s Day – a time to celebrate the role of women in society with a focus on the workplace. The roots of International Women’s Day can be traced back to the early 1900s as a protest movement seeking equal employment rights and universal suffrage. In 1977 the United Nations gave their […]
Exactly 47 days before that moveable feast Easter Sunday, we celebrate Shrove Tuesday, but how come pancakes feature in this Christian celebration? There are clues in the other names given to this day. The French name for pancake day is Mardi Gras, a term associated with carnival festivities around the world from Brazil to Germany. […]
I thought you would be interested to hear about Steve’s 15 minutes of fame this week. The Daily Mail were looking for an industry expert to provide a quote about ransomware and a Google search led the journalist to our blog featuring a ransomware attack on “The Good Wife”. Surely you remember this story: […]
On 28th January 2017, the Chinese year of the Rooster began. As the Chinese calendar is based on lunar months, the new year falls on a different Gregorian (solar calendar as used in the UK) date each year, but generally in January or February. The first thing I learnt in my research is that we’ve […]
25th January marks a quintessentially Scottish celebration: Burns Night. Since the first supper held in memoriam for Robert Burns by a group of his friends in 1801, events have taken place annually all around the world on the anniversary of his birth. Although mainly celebrated by the Scottish diaspora, the festival is open to anyone […]
And so we have reached the festive season, and no Christmas celebration is truly complete without a visit to that peculiarly British institution, the Pantomime. Every commercial theatre, and plenty of amateur companies too, will put on a production of a traditional fairy tale, often enhanced with the appearance of a celebrity. The roots […]
30th November marks the last of the United Kingdom Saints Days, in this case St Andrew, the patron saint of Scotland. Andrew is in fact the chosen saint of several countries, but this is not where his duties end. He was recruited by Jesus as a disciple to be a fisher of men, and is […]
In many ways, not-for-profit organisations resemble “normal” profit-driven businesses: You need to account for your income and outgoings You need to be able to produce reports for bodies to which you are accountable You need to budget for your projected expenditure You need to manage your team … And you need robust IT systems to […]
As a nation, we certainly do remember the 5th of November, although it is generally imprinted in our memories as a brilliant excuse on a dark wintry night to wrap up warm, gather around a bonfire and watch enthralled as the touch-paper is ignited on ever-more-noisy fireworks. There are presumably fewer of us who know […]
“Trick or Treat” calls out the little skeleton on your doorstep, flanked by a ghost dressed in a bedsheet with holes for eyes and a witch complete with Harry Potter broomstick; it’s that time of year again where it is wise to have a stock of sweets at the ready if you don’t want to […]
As the nights draw in and sultry Summer evenings are a distant memory, our thoughts turn to the Clocks turning back as British Summer Time makes way for Greenwich Mean Time this weekend. Coordinated Universal Time (UTC), GMT’s more accurate successor, has a greater impact on our lives than simply ensuring that we don’t arrive […]
Thomas Edison died 85 years ago this week, on 18th October 1931. He brought a cornucopia of innovations to the world, in fact he held the record at the time for holding the most patents – 1093 in total. Edison invented several devices linked to telephony including the microphone widely used on phones in the […]
Imagine never having to deal with computer problems again. We have an easy way to keep your computers running faster, cleaner and problem-free without the expense of your own IT department … a Computer Troubleshooters Managed Service Plan. So, what exactly is a managed service plan? All your computers are monitored, maintained and supported for […]
September marks the 150th anniversary of the birth of H G Wells, arguably one of Britain’s finest science fiction writers. His inventive imagination is well-known, especially as his works have been made into memorable films; The Time Machine, The War of the Worlds, The Invisible Man to name just a few. Indeed, Orson Welles caused […]
As schoolchildren return to their lessons and the last warmth from the Indian Summer dissipates, we look forward to the next feast day in the calendar: Harvest Festival. Communities around the world celebrate the successful growing and gathering of food ahead of the Winter, and the timing is of course dependent on when the […]
Put out the bunting! Pop the champagne! Let the festivities commence for the centenary of one of the best loved children’s authors of our time! 13th September 2016 marks the hundredth anniversary of the birth of Roald Dahl. His life and works will be celebrated at The Roald Dahl Museum and Story Centre and in […]
Kent has been basking in Summer sunshine this August, with temperatures peaking at almost 34 degrees Centigrade in Gravesend, a record high for 24th August. This is great news for staycationers who can plan fun-filled daytrips to beaches and tourist attractions rather than huddling for shelter behind windbreaks and […]
While checking out which important events are happening on 12th August, I was interested to learn that it is World Elephant Day. Elephants have been valued for many things; their importance as a species in the African ecosystem their performances in circuses their ability to transport heavy loads and passengers sadly, the ivory from their […]
August is here, and one of those quadrennial delights is just around the corner. The opening ceremony of the XXXI Olympics takes place in Rio on 5th August 2016. This will feature the oath first created by the Games founder Baron de Coubertin for the 1920 Antwerp games: In the name of all the competitors […]
Who remembers that desperate Christmas when frazzled parents could not lay their hands on a Thunderbirds Tracy Island and were reduced to constructing one with cardboard tubes and sticky back plastic following the helpful instructions from Blue Peter? This followed the successful relaunch of the animated series after its original airing in the […]
From the Bible we have learnt that there are 7 deadly sins: – Pride, envy, wrath, gluttony, lust, sloth and greed. Where businesses are concerned, however, there are 7 deadly signs that your IT is failing which you ignore at your peril. They may not result in a trip to Hell, but the […]
Here come the Summer Holidays! If you are a small business owner with children, you will know it is a very tight balancing act making sure you keep on top of the business if you have to book time off to look after the children. Many of our customers frequently tell us that the […]
With the Windows 10 free upgrade deadline approaching, this month’s newsletter takes a look at this operating system and the factors to consider when making the decision to take the plunge and upgrade. If you are happy with your current arrangements, we have the technology to stop those persistent automatic upgrade attempts. If you […]
Even for those people who would never think of entering a bookies’ shop or having a flutter via an online gambling app, there are certain major events, sporting or otherwise, where the enjoyment can be enhanced by participating in an office sweepstake. Where you wouldn’t normally care about the fate of a little-known horse in […]
We are pleased to present a new member of the Computer Troubleshooters team. Reece joined us in June 2016 as an apprentice IT support technician. You may already have had the pleasure of meeting Reece as he has assisted Liane both with remote work and during onsite visits. He will be studying at the 3aaa […]
Following her recent success in the A+ examination, Liane has given us some insight into the purpose of studying for A+ in this week’s blog: Having recently completed the CompTIA A+ certification, we thought now would be a good time to reflect on the process. There are so many reasons to become A+ certified […]
When you settle down with your popcorn to watch the latest blockbuster, do you get distracted by the gadgets that the protagonists have at their disposal? From rom-coms, through spy movies and on to Sci-Fi thrillers, tech is ubiquitous and can be very sophisticated. Where would James Bond be without the assistance of Q? One […]
The proposition of running a modern business without IT seems unthinkable. Just take a moment to look around you and consider all the aspects of your work which depend on being connected via technology: Correspondence, both email and letter writing Telephone Accounts and tax reporting Filing Printing Diary Address book Banking and payment collection Information […]
Back in that golden age of television that was the 1970s, there were plenty of action-packed serials which captivated the youth audience and inspired re-enactments in the playground – The Incredible Hulk, Wonder Woman, Hawaii 5-0, Dukes of Hazard, Starsky and Hutch, Charlie’s Angels, Alias Smith and Jones – just for starters. Did you have […]
Everyone must be familiar with the distress call Mayday Mayday Mayday from those old black and white films about the Battle of Britain, but did you ever wonder why the first day of May should be linked to a cry for help? It was devised in the 1920s at Croydon Airport in London as a […]
23rd April is celebrated as St George’s day, the patron saint of England and famous for rescuing a fair damsel in distress from a venomous dragon. Have you ever wondered how England came to appoint George as patron saint? And why is he associated with dragons? Read on and all shall be revealed!
This month the nation celebrates the 400th anniversary of the death of William Shakespeare, arguably the country’s greatest every playwright. As well as producing a cornucopia of plays and poems peppered with famous quotes, Shakespeare has enriched our vocabulary with the many new terms he coined. Who knew that Shakespeare was the first to use […]
This month we have been treated to some in-depth technical knowledge about malware and how to deal with it, courtesy of our colleagues at Computer Troubleshooters Christchurch East. Malware originating from dodgy emails was in fact the subject of our New Tax Year blog: “As with every financial milestone – month end, year end, financial […]
The charming scene of animals scurrying for cover in Bambi accompanied by this song sums up perfectly the propensity for the weather in April to be very changeable with a fair smattering of rain. A little rain never did anyone any harm, and contributes to the verdant landscape. Where a little rain can do tremendous […]
As the Grand National weekend draws near, I expected to be drawing analogies between national hunt racing and IT managed services along the lines of planning, preparation and making sure your team is ready to overcome the hurdles and arrive successfully at the finishing post. However we now find that we are bracing ourselves […]
6th April marks the start of a fresh tax year in the UK. It seems an odd choice of date to mark an anniversary, and the reasons for this find their roots in Roman times. The Julian calendar was established under Julius Caesar, but this did not adjust correctly for the true duration of […]
The first day of April has traditionally been a time to set up hoaxes and play tricks on people. The reason for the choice of 1st April as the day to celebrate the playing of pranks on your friends is lost in the mists of time, but the tradition can be traced back […]
On the face of it, what sporting event could be considered a more fundamental test of human endeavour against the forces of nature that the Oxford – Cambridge Boat Race? Young athletes are pitted against each other and the elements in a rowing race on the River Thames; surely this is one sport where technology […]
Who doesn’t like an Easter egg or two? It must be up there as one of the best things about Easter and is evidently essential to the success of an Easter egg hunt. This is probably the reason why the term “Easter egg” has been adopted in computing circles for the hidden bonuses lurking […]
Despite the unseasonably chilly weather, the vernal equinox marks the start of Spring. Generally considered to fall on 21st March, it can technically occur at any time between 19th and 21st March, in fact falling this year on Sunday 20th. The vernal equinox takes place when the sun crosses the celestial equator, which is the […]
We have been pleased to recommend ESET antivirus for many years. It has so many great features that make it the ideal protection for all your computers: Reason 1 The new generation of ESET NOD32 Antivirus delivers the same robust protection whilst maintaining the same small system footprint, meaning that the program does not […]
In the olden days, which were not so long ago, a business person could rely on the administrative support of a pool of copy typists as well, of course, as an executive secretary who ensured that their diary, correspondence and reports were updated and available at their fingertips. As technology has grown in importance in […]
With each step forward in the development of technology, there come innovations in the way the gadgets can be employed. Unfortunately, not all innovations benefit society as a whole, as criminals are also seeking opportunities to support their activities using the latest inventions. Drones are bringing great benefits to businesses. Builders can deploy them […]
As the 4th Sunday in Lent approaches, our thoughts turn to Mothering Sunday. More commonly known as Mother’s Day, this event is not to be confused with the American tradition of the same name which falls later in the calendar, although it is generally celebrated in the same manner. It’s the one day of […]
Did you realise that you are being treated to an additional 24 hours this year? That’s a whole extra day tacked on to the year, courtesy of 2016 being a Leap Year. Monday is a rather special day as it marks that relatively rare occurrence the Leap Day. Why do we even have Leap […]
Sitting on a bomb – whether it be of the time- variety or something more lethal – sounds a pretty uncomfortable position to find yourself in. Surely no-one would contemplate leaving the tick-tick-ticking of a destructive device unheeded. Anyone who has used public transport recently will be aware of the repeated warnings to report […]
The local community is very important to Computer Troubleshooters. We don’t like to stray far from our Hildenborough base and our focus is to support businesses in Tonbridge and the surrounding West Kent area. Indeed, as you can read on our van, our motto is LOCAL SERVICE, GLOBAL STRENGTH. So we were chuffed when Tonbridge […]
The Christmas festivities are over, the New Year’s resolutions are long forgotten, and we have made it through the first month of 2016. So it must be time for that next great celebration beloved by greetings card shops: St Valentine’s Day. There does seem to be some uncertainty about the saint behind […]
Fans of Monty Python’s Life of Brian may well remember the debate by the protest group “What have the Romans ever done for us?” The answer, of course, turned out to be a comprehensive list of the achievements and innovations introduced by the Roman Empire. To coin a phrase, what has BNI ever done […]
As today is the 260th anniversary of the birth of Wolfgang Amadeus Mozart it is an ideal time to celebrate his contribution to culture in general and classical music in particular. He was certainly famous in his own lifetime for his precocious talent, and the popularity of his compositions has endured; in the Classic FM […]
As the new calendar flips open to 2016, our thoughts turn to New Year Resolutions. How many of those good intentions are already by the wayside? Dry January drowned in a post-Christmas drinks party? 5:2 diet sabotaged by a cream cake? Fitness drive scuppered by a crowded gym and overbooked classes? So much for personal […]
Although this is meant to be the season of goodwill, it would appear that it is the prime time for criminal activity on your computers, a veritable season of bad will! For many, Christmas time is the best time of the year. Celebrations, family and friends, presents, a week off work, all part of the […]
Twitter abounds with abbreviations; after all, when you only have 140 characters to play with, you need all the help you can get to reduce and compress your message. Many of the short forms started their life when text speak was first developed, although this was motivated more by the desire to type quickly than […]
Have you considered Cloud Backup for your business? Take the worry out of protecting your data. I am extending this offer to you today as you have used Computer Troubleshooters’ services before. As an extra incentive, the usual setup fee of £30 will be waived if you decide to go ahead before Christmas 2015. Introducing […]
When you think of the emergency services coming to your aid, I suspect that a lens does not feature high up in the list of equipment that you expect a firefighter to be wielding: Hose: check Ladder: check Axe: check Fire extinguisher: check Bolt Cutters: check Fire engine: check Breathing apparatus: check But a lens? […]
In this age of the Internet of Things, computing power can be found in the most unlikely places. Where you used to have a frustrating wait when your laptop decided that it would not let you on until it had finished applying updates, you could at least put that behind you when you sat down […]
When the going gets tough … … it may be time to consider getting a Toughbook! You may have glimpsed these rugged armour-plated computers in an action-packed movie, probably toted by a soldier on manoeuvres in a conflict zone or maybe in the hands of a bomb-disposal expert as he heads in to de-activate an […]
Post “Spectre” and the recent story of someone shooting down a drone which was spying on his garden in the US, it has left us here wondering about a possible future with drones. In the case of the US citizen, it was declared by the judge that it was the right of the man to […]
The time: 9 am The date: Saturday 10th October 2015 The place: Bury The event: the Computer Troubleshooters annual European Conference On a crisp Autumnal weekend, the Computer Troubleshooters Tonbridge team wended our way to join other Computer Troubleshooters from around Europe to celebrate our IT support services franchise’s 15th anniversary. This event is always […]
Who even was Ada Lovelace, I hear you ask, let alone why there should be a day especially dedicated to her memory. Ada’s may not be a familiar name nowadays, but she played a significant role in the development of computing and deserves to be honoured. Ada Lovelace was born in 1815, the daughter of […]
The rules of the game may evolve over time, but sports such as football, rugby and cricket have remained largely unchanged for over a century, right? Well think again! From grassroots games to international fixtures, technology has influenced every aspect of play. Surely cricket on the village green or a school-boy football match […]
Windows 10 is here – So what is new? Latest figures released by Microsoft suggest that Windows 10 has been installed already on 75 million computers worldwide, with plenty more joining in every day. We still advise caution before making the decision to upgrade your business computer; we have seen cases where the PC has […]
Our support technician Liane has just been through the pain of a house-move herself recently, so she knows what she is talking about from personal experience. Here are her thoughts about the importance of getting your technology setup right when you plan your move: When moving house or office it is common to move […]
Having just spent an enjoyable afternoon watching Guy Ritchie’s The Man From UNCLE, I got to thinking about the role of technology and gadgets in spy films: have we, the audience, become dependent on our heroes having a battery of hi-tech equipment at their disposal, and do we feel short-changed if we are not dazzled […]
The A level results are out and according to BBC news there has been a 12% increase in the number of new students choosing to study Computer Science at university in September. Indeed the youngest member of the Computer Troubleshooters team is heading off to read Mathematics and Computer Science at Oxford University himself. One […]
We were delighted when Oakley Day Nursery agreed to use the Computer Protection Plan for their office computer, but even more delighted when Dominic followed up with these very kind words. It feels very good to receive such a glowing testimonial; thank you Dominic. I can highly recommend Steve and his team a Computer Troubleshooters […]
What do you understand by the term “IT managed services”? Basically you want the assurance that your business computers will run smoothly and trouble-free all year round. This new range of flyers spells out for you the benefits and features. BEST SERVICE PLAN This plan lets you consider Computer Troubleshooters as your IT […]
Yes, the long wait since the Windows 10 icon first appeared on the bottom right hand side of your screen is finally coming to an end. Windows 10 will be available to download from Wednesday 29th July 2015. Windows 10 is a free upgrade for anyone using Windows 7 and Windows 8.1, but there is […]
So the long Summer term is finally petering out, with the last few schools doggedly soldiering on this week with games, videos and leaving presentations…. And then the schools are out for the long summer holidays. Even if you don’t have school-age children, this has an impact on your daily life. The morning commute between […]
It’s all happening on Facebook! The Computer Troubleshooters Tonbridge Facebook page has been feeling a bit neglected lately, but this is set to change! Our IT technician Liane has taken the reins, and her mission is to keep Tonbridge up-to-date with news and all interesting matters on the IT front. Why not pay us a […]
Doing a good job should be reward enough in itself, but everyone likes their efforts to be recognised, don’t they? We are always very grateful when one of our customers takes time out from their busy schedules to write up a testimonial. Andrew Bradley kindly dropped us a line today. We are delighted that […]
Online Data Backup Top 10 benefits Data backup is a key start to any business continuity plan. We appreciate just how important your company information and records are to your business. ‘58% of UK businesses would suffer significant business disruption if their IT systems were not available for just one day’ PricewaterhouseCoopers 2012 […]
Peace of Mind for your computers all year round All this for a simple annual fee per computer of £90 + VAT Introducing the Computer Protection Plan: Monitoring of your computer 24 hours a day, every day of the year Warnings if your backup should fail (additional fee for cloud backup) Protection from […]
Viruses and spyware can launch an attack on your computer in various ways, for example: Opening infected email attachments Visiting corrupt websites Downloading files from the internet USB connected devices (eg memory sticks, external hard drives, MP3 players) CDs/DVDs These can be for any criminal intent, including: Identity theft Fraud Deletion, theft and corruption of […]
“What a diff’rence an SSD makes 240 little GBs” Perhaps Dinah Washington would have been moved to sing these words in 1959 if personal computers and solid state drives existed at the time! The actual lyrics do capture the euphoria experienced after struggling with deteriorating computer performance: “What a diff’rence a day makes 24 little […]
Windows 10 is on the horizon – what should you do? If you haven’t already noticed a new Windows icon in your system tray in the lower right corner of your desktop, you soon will. Microsoft is offering Windows 10 as a free upgrade to Windows 7 and Windows 8.1 customers. At this time […]
Why should we care about Green IT? Green IT is not only for people who care about saving the planet, although we all should. It makes good business sense. It really can be as basic as spending a little more on hardware components to get the most efficient processor and power supply for […]
Computer Troubleshooters is here to take care of your IT issues, so that you can concentrate on running your business. We want you to consider us as your trusted IT adviser; please come to us with any questions or problems that you may have with your PC. It’s our job to make sure you are […]
Looking for alternatives to business travel? Take advantage of this offer today! Are you ready to try 8×8’s Virtual Office? Are you ready to say goodbye to the frustrations of business travel with cancelled trains and flights, weather delays, lost luggage and overpriced hotels? Are you ready to say hello to the benefits of […]
We are pleased to welcome Liane Agnew to the Computer Troubleshooters Tonbridge team. Liane has taken up her role as IT Support Technician with us this month and is looking forward to getting to know our customers and their computer systems. Liane graduated with a 2:1 honours in Information & Communication Technology (ICT) from […]
“Up in the Air” about travelling for business? In the popular 2008 film “Up in the Air,” George Clooney portrays a corporate downsizing expert who spends nearly all of his time flying around the country on business. In fact, the character actually spends 320 days per year on planes and in airports. His enthusiasm for […]
Take advantage of this offer today! An incentive to review your unsupported IT kit! Is Your Business Still Using Unsupported Products? Business owners are always looking for ways to save money, but neglecting an upgrade is the wrong place to trim costs. Is your business continuing to use legacy products such as Server 2003, Office […]
Don’t Put Your Business at Risk by Using Unsupported ProductsDo you remember Microsoft XP’s funeral from April 2014? It was a sad occasion, but hopefully you have moved on. By that we mean, we sincerely hope that you followed the migration guidelines and are no longer using Microsoft Windows XP or Microsoft Office 2003. If […]
Are you ready for World Backup Day? Or were you unaware that there was even a day dedicated to the important task of backing up your precious documents and photos? This year World Backup Day falls on 31st March, just in time to make sure that you do not make an April Fool of yourself. […]
The taxman cometh! Will your IT systems be ready? Financial Year End is traditionally approaching and whilst the tax will not necessarily be due until next January this actually provides the perfect opportunity to examine your financial processes, record keeping and data security. Perhaps it’s time to overhaul your internal systems? Also, don’t forget that tax […]
The US TV series The Good Wife may focus on law and politics, but the Chicago-based lawyers have always been involved in cutting-edge technology issues from Bitcoin to hacking communications. I suppose we should not have been surprised then, when the episode which aired on British televisions this week, Shiny Objects series 6 episode 5, […]
Today’s blog has been brought to you by Rick Van Akin of CTS Danbury, a Computer Troubleshooters franchisee in USA. The lessons to learn about Cryptolocker and the importance of backups apply internationally. Securing your computer is not something to ignore or do another day. Everyone, including us, has experienced some sort of computer virus […]
While enjoying a recent performance by the Kent County Youth Orchestra, it occurred to me that classical music concerts are one of the few areas of contemporary life which are largely unaffected by technological developments. A concert-goer in the 1900s would be able to experience the work of Beethoven in exactly the same way as […]
The tax season is approaching; time to consider your online securityWe have barely finished creating our lists of New Year’s resolutions and before we know it, the taxman will cometh. This means that it’s time for the annual deep dive into a combination of paper and digital documentation to tally up a year’s worth of business […]
When Deborah Moggach wrote You Must Be Sisters back in 1978, she was exploring what it was to be a young adult setting out on independent life with all the emotional challenges that that entails. The novel takes place in contemporary Britain, allowing the readers at that time to relate to the characters in the […]
The Kings Hill directory has kindly included an article about Computer Troubleshooters and our backup review offer in their January edition. Just in case you cannot lay your hands on a copy, here is the text from their feature: Computer Troubleshooters can help your business with all its computer needs. This month we are offering […]
Have you just received an email with the subject: Undefined transactions (need assistance) Ref:17277VVQ? We have had a rash of these emails this morning, with similar text apart from the reference number. The text of the email has been similar in each case: Good morning I have recently found several payments on statement with the […]
It occurred to me recently when catching up with the science fiction TV series Fringe that every time a scientist is grappling with a complex equation, their tool of choice is generally a blackboard rather than a computer. Of course all the experts, whether on the small screen or the silver screen, have access to […]
Your business is never either too small or too large to benefit from outsourced IT support. You can choose to hand over the entire responsibility for your computers to another company, or you may prefer to pick and choose which services you keep in-house. Services which can be outsourced include: website development and hosting data […]
As we rely on computers for all our business processes, we are also recording sensitive customer information electronically. This act brings with it the responsibility to protect client data from cybercrime. The consequences can be severe; only today the Guardian reported that the MoonPig greetings card website had left 3 million users vulnerable to attack […]
Has the introduction of technology into our daily lives also had an impact on our expectations when we turn to literature? It seems that all contemporary crime fiction relies on complex technological props to advance the plot. I’ve recently been reading some Dorothy L Sayers stories featuring the aristocratic detective Lord Peter Wimsey and it […]
The uninvited call from Windows Technical Support or some other similarly named organisation is never welcome, but it seems that they have recently become more frequent. Could it be due to computers becoming more commonplace? The callers must be encouraged by positive outcomes for them; of course the result of allowing such a caller to […]
From time to time the business networking group to which Computer Troubleshooters Tonbridge belongs, BNI Tonbridge Castle Chapter, likes to introduce a theme to the proceedings to spice up the 60-second presentations. At the last meeting, members were encouraged to wear a hat relating to their trade. Steve decided to take an alternative approach to […]
While I was catching up with the latest American crime series on TV recently, I got to thinking about the stock characters that pop up in every programme, and I started to wonder if all computer experts in television are portrayed as geeks. Of course each programme can only devote so much time to character […]
Are you behind the 8 ball? It’s a curious expression, isn’t it? According to the Urban Dictionary (www.urbandictionary.com), the saying means In a bad situation, in a losing position. “The phrase comes from pool (or billiards). When the cue (white) ball is behind the eight (black) ball, a player usually has no shot. I’m really behind the […]
We’ve been exploring how hosted desktops can prove to be a great solution for all your business IT needs in our occasional series Why hosted desktops could work for you, so now is a good time to stand back and draw some conclusions. But first, the fundamental question must be: what are hosted desktops? This […]
Computer Troubleshooters are proud to be members of the Tonbridge Castle Chapter of BNI (Business Networking International) for the last 10 years. Part of the weekly breakfast meeting at the Mercure Hotel in Pembury consists of a 60 second presentation by each of the members. The Tonbridge Castle Chapter have upped the ante by rewarding […]
Gone. The saddest word in the language. In any language. These poignant words from Mark Slouka may seem melodramatic when applied to your business data, but take a moment to consider the impact if the worst were to happen: Could you recover important documents if your computer was stolen, destroyed in a fire or simply […]
This month we are extending an offer to review your business’s technology free-of-charge if you are not already enjoying the services of Computer Troubleshooters. Is it time your business had a technology assessment?You have already invested a lot of time and money into the technology needed to run your business, but is your investment paying […]
Steve Rice brought Computer Troubleshooters to Tonbridge in the Spring of 2004, and has recently celebrated his 10th anniversary at the annual European conference. Fortunately, spending 10 years as a Computer Troubleshooter is a much more pleasurable experience than that of Solomon Northrup in “12 years a slave”. Steve started out offering computer repair services […]
It’s quite a strange expression when you think about it, but it certainly drives the point home that no-one should waste their time barking when a dog is much more suited to the job and more than happy to take on the task. Yet, when it comes to computers, business owners are apt to roll […]
Have you ever considered how wonderful the technology deployed by characters in Hollywood Movies is? They are able to track criminals by their mobile signal, and downloads of encrypted data happen in a flash. You seldom see the plot stalling as the main protagonist is made to wait while Microsoft installs another 40 updates, and […]
The days are long gone when every office worker would expect to take a seat at his own desk from 9am to 5pm, joining the hoards of commuters to make the journey to and from work. The most that an employee could expect to transport home would be a briefcase full of paperwork. When computers were […]
Is It Time Your Business Had a Cloud Solution Assessment? Cloud solutions have really changed the ways business is being done these days. As a business owner, a cloud solution such as hosted exchange can enable you to reshape the way you are doing business by reshaping your workforce. Cloud Solutions eliminates buying software and offers its […]
The old IT mantra of “have you tried turning it off and on again?” is much maligned and ridiculed. It even became a kind of catchphrase on “The IT Crowd” where one technician even went so far as to make an answerphone recording taking users through the familiar script. The truth of the matter, […]
We haven’t visited the topic of hosted desktops for a while, but we still have more reasons up our sleeve for you to consider hosted desktops for your business. Some businesses experience large fluctuations in their workforce. This could be seasonal, for example delivery services are in greater demand in the run up to Christmas, […]
Is Your Business Losing Time and Money with the Wrong Technology? You have invested a lot of time and money into the technology your office uses to operate every day. When your computers do not function as they should, productivity for you and your staff is immediately impacted. You may be losing potential productivity simply […]
We couldn’t believe what we were reading when we checked the memory levels of a simple Samsung laptop on our workbench and saw a reading of 400GB RAM! Had we truly found a supercharged computer masquerading as a basic laptop? Or did the machine simply have delusions of grandeur? Sadly, the RAM level was fictitious, […]
We all feel we are sophisticated, security-savvy users on the internet, but it is very easy to be caught off-guard or to become complacent about the threats lurking on the World Wide Web. Our colleagues at Computer Troubleshooters of Anderson in the USA in conjunction with Bigger Brains have produced an informative video to warn […]
We all know that it is essential to ensure that your precious business data is securely backed up, but is this really enough? It is all very well ensuring that you remember to run a regular backup, and even better if you make arrangements for a copy to be kept in a different place to […]
In the newest instalment of our occasional series about using hosted desktops for your business, we consider the situation for new start-up companies. The wonderful part of this situation is that your business is not saddled with aging IT equipment and legacy systems. Starting with a clean slate, you can hit the ground running with […]
A special offer from Computer Troubleshooters! In our 10 years supporting businesses in Tonbridge and West Kent, we have found remote access to be an excellent method of resolving IT issues. We would now like to extend this opportunity to new customers to see for themselves how remote support works. How Remote Support Can Benefit […]
This morning the BBC has reported recent findings from the National Crime Agency about the prevalence of malware on UK computers. It is said that almost 11,000 victims of malicious viral attacks were recorded last year. The most shocking statistic, however, was that almost 40% of computers rarely have security software installed to protect them […]
Many companies take the attitude “it’ll never happen to us” when it comes to considering protecting their business information. This is where investing in hosted desktops could act as an insurance policy for your company. There is more to business continuity than simply ensuring all your data is backed up, although this is of course […]
Take advantage of this offer today! A Proactive Monitoring Solution Can Enhance Your Business with the Following Benefits: Save time and money that is lost on unanticipated technology issues and have your business’ technology needs proactively monitored through a centralised remote location staffed by professionals. Repairs and upgrades can also be handled from a remote […]
The term “cloud computing” is bandied about a lot these days, but what does it actually mean and how does it affect you and your business. The simple fact is that you are probably using cloud computing already; web-based emails, Dropbox, data backups. This excellent article from the Herald Sun in Australia takes us back […]
Wouldn’t it be wonderful to have access to state-of-the-art up-to-date processing power wherever you are without the worry that that equipment will become the target of thieves? The hosted desktop approach allows you to use a relatively simple computer to access the powerful cloud-based PC housing all your applications. If your business premises are in […]
Back to our occasional series considering the benefits of hosted desktops. Hosted desktops and cloud computing are an obvious solution for businesses who want to wash their hands of the overheads and headaches that IT management can bring to a company so that they can focus on their core business objectives. Why waste effort and […]
Is Your Business Taking Advantage of a Remote Support Solution? Not that long ago the term “remote” generally referred to something far removed in space or time. The term was used to describe anything from distant cousins to someone living in a cabin in the middle of nowhere. Definitions certainly change over time. Currently, the […]
Here is the second in our occasional series about the benefits of hosted desktops. As IT equipment is added to the stock over a long period of time, businesses will find that they are managing a plethora of differing hardware and software applications. As a result, there is a desire to standardise the approach to […]
What does managed services mean for you and your business? Computer Troubleshooters have just released this video clip taking a doodling approach to the subject and making understanding the advantages for your business a doddle! http://youtu.be/OxajAPKL1iE
The right time to worry about protecting your data is before disaster strikes. We are offering a free review of your backup arrangements so you can enjoy a carefree summer break. If you aren’t concerned about data backup for your business, then read this: • 93% of companies that lost their data for 10+ days, […]
… the mice will play, as the old saying goes. Is your business impacted by your customers’ habits? If it is your experience that your workload is reduced as your customers take their annual holidays, this could be a good time for you to focus on those tasks which get put to one side while […]
We recently informed the Tonbridge Castle BNI chapter about the dangers of the Cryptolocker malware and the steps that should be taken to protect your business from attack. Cryptolocker facts: – Variants: Cryptodefense, cryptowall & cryptobit. – Symantec estimate 3% of those infected have paid the ransom. – University of Kent estimate at 41%. – […]
Cloud computing can bring great benefits to businesses. It is very convenient to access your customer records when you are on the move, and productivity can be improved by ensuring that every member of staff has access to up-to-date information. The downside to these systems is that problems can occur. We come to rely on […]
The recent launch of the wearable device Google Glass has led to concerns about possible misuses of the technology. Could the glasses be employed to record a pirate copy of the latest film release in cinemas? Could the wearer film the inputting of a security pin when standing near a cashpoint machine? So far, there […]
Today, Monday 30 June 2014, new legislation comes into force to allow all workers to submit a request for flexibility in their work arrangements. Up until now, employees with childcare or family caring responsibilities have been able to negotiate more suitable working hours and conditions with their employers. This right is now extended to all […]
Earlier this month, the UK National Crime Agency warned that computer users had 2 weeks to make sure that their houses were in order to avoid coming under attack from the Gameover Zeus and Cryptolocker malware threats. The advice was to ensure that all Windows updates were in place and that the computer was secured […]
There are several points in the business life cycle when changes to the IT setup can be considered. If you have an office full of machinery which has seen better days, replacing your hardware could improve productivity and your ability to react to market requirements. You could consider purchasing more powerful computers which support the […]
Is Your Business Protected by a Remote Monitoring and Maintenance Solution? Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation: Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ […]
Computer Troubleshooters have adopted a low tech solution to Tonbridge’s traffic woes; when an on-site visit in Tonbridge is called for, our Computer Troubleshooter gets on his bike. “I actually find I can get to my client’s site more quickly and I don’t have the hassle of searching for a parking space” Steve Rice, Managing […]
We’ve always been impressed by ESET’s antivirus software and we have been happy to recommend them to our customers for the last 3 years. Just as important as the quality of their software is the excellence of their technical support team. I recently advised a customer to contact them after a phone call from “MSN […]
Do you think a data backup solution is simply too expensive for your business? That viewpoint is similar to thinking that insurance for your home is too expensive. Insurance might have seemed expensive until your home is wiped out in a fire and you have lost everything. After the fire is snuffed out, how do […]
GameOver Zeus: Computer users have been given a two-week warning over a virus threat that could attack their data. The authorities in the UK and USA have been tracking activities by cyber attackers; although the imminent threat has been averted, it is thought that the hackers could eventually find loopholes in the defences. The general […]
EBAY has recently revealed that their databases were hacked in late February and encrypted passwords and other non-financial data are therefore vulnerable. More details are available from news reports: this one was posted on the BBC website: http://www.bbc.co.uk/news/technology-27503290 What are the implications for your business? – If you are registered as an EBAY user, you […]
Our forthcoming newsletter extends an offer to local businesses to undertake a technology review. Please let us know if you would like to take advantage of the offer. Is Your Technology Helping or Hindering Your Business? Have you given any recent thought to your business’ technology? If the answer is no, maybe that’s because it […]
Our newsletter this month deals with the question of matching your IT set up to your business goals: Is Your Current Technology Supporting the Goals of Your Business? As a business owner, how often do you use the phrase “time is money?” It’s certainly an accurate description of how we live and work today, yet […]
I have learnt from our customers with XP PCs that they have received an alert from Microsoft Security Essentials that this service is no longer supported for XP PCs and their PCs will no longer be protected from malware attacks. The Microsoft advice is that they should upgrade their PCs to Windows 8.1. This is […]
This month, Computer Troubleshooters Tonbridge are celebrating our 10th anniversary. We would like to thank all our loyal clients for their continued custom, and look forward to welcoming new clients under our IT support wing.
Computer Troubleshooters Tonbridge celebrate 10 years in business this month. In this time we have seen our role change from computer repair to IT support management. Is Your IT Professional Also a Trusted Business Advisor? They Should Be! As a business owner, one of the best moves you can make is to outsource your IT […]
We have recently become aware of a malicious attack which is targeted at broadband routers rather than specific computers. As a result, all the computers linked to the router exhibit viral symptoms; initiating a Google search may lead to a redirection to an unwanted website, and there are spoof prompts to update software. Even Apple […]
The received wisdom may be that Mac computers are not vulnerable to malware attacks, but if you crave security for your Mac device, we have a specially designed product for you. We have just installed Eset Cyber Security for Mac for the first time. This antivirus protection is available at the same price as ESET […]
The Final Countdown to Microsoft’s 8th April Deadline. In 2002, Microsoft presented its official Support Lifecycle Policy that was based on detailed customer feedback. The predictability of support services was cited as a very important issue for Microsoft’s customers. Microsoft responded accordingly by alerting customers years in advance that the XP operating system and Windows […]
Take advantage of this offer today! FREE CONSULTATION TO ASSESS YOUR ANTIVIRUS PROTECTION Offer must end 28 February 2014! Microsoft’s most recent Security Intelligence Report stated that over 16 million household computers have had serious virus problems within the past two years. Additional statistics include the following: • 8 million household computers encountered spyware problems […]
This month’s newsletter from Computer Troubleshooters deals with the issue of mobile technology in the workplace. Please let us know if you would like to receive your own copy of our newsletter: Adapting Your Business to a Mobile On-the-Go World Mobility has quickly transformed the way most of us are now working. According to research […]
Let us help your business develop a technology plan for 2014 Have you been saying you are going to upgrade your business computers or get an improved phone system? Don’t put it off any longer – let Computer Troubleshooters help you today. There are a variety of technology solutions that can benefit your business and […]
We are all getting used to the occasional unsolicited call from “Windows services” or another similarly branded support company, ringing to warn you that your computer has virus problems which require urgent attention. Even the most savvy computer user can be caught out if their defences are down, and before you know it, you could […]
So, you’ve just purchased a new laptop, and you start it up and discover it has Windows 8. Microsoft introduced this operating system with the advent of touch-sensitive screens, but it looks pretty confusing for users accustomed to Windows XP, Vista or Windows 7; there isn’t even a start button with the familiar menu. Now […]
We all make personal New Year’s resolutions on January 1st. This year, why not commit to a few professional resolutions for your business, too? Computer Troubleshooters strongly encourages you to put a new technology plan at the top of that list for 2014. We are offering some technology planning guidelines that can help you form […]
We’ve just received another testimonial, this time for our back-up and antivirus protection services. Nick Tunstill of DemonSkinz Ltd, a vinyl and promotion printing company based in Crowborough, writes: Steve and the team at Computer Troubleshooters set up a cloud data back up system and installed anti-virus software remotely over the internet. Their service was […]
We have recently received this testimonial from Stephen Searby of Sevenoaks Physiotherapy, highlighting the benefits of a Computer Troubleshooters service plan: We have been using Computer Troubleshooters for over a year now and to be honest don’t know how we would have seen our way through a major period of IT change without them. Whilst […]
Chip Reaves of Computer Troubleshooters Anderson in the United States has alerted us to a sinister threat to computers. Here is his communication to his clients; we fully endorse Chip’s advice: We wanted to bring to your attention a new and alarming type of computer “virus” which is being widely reported, called CryptoLocker or Trojan:Win32/Crilock.A. […]
ESET is our preferred provider of antivirus protection. As ESET partners, we are able to recommend and source the most suitable product for your needs. Here are the reasons that ESET believe you should choose them. Better Products • World record holder for VB100 Awards ‘Never missed an in the wild virus’ since testing began […]
After preaching about the benefits of cloud computing, I’ve now had personal experience of the benefits of relying on internet-based applications. On Wednesday morning I discovered that there was no life in my laptop. A replacement was quickly sourced, and I was able to pick up where I had left off the previous evening by […]
Do You Have a Reliable and Tested Back Up System in Place? Imagine that you are working on some critical financial data at the office or perhaps sorting through family photographs on your computer at home. What would you do if the computer containing all of your business and/or personal information crashed and your entire […]
Have you been the victim of mouse creep? You can be happily using your computer, when your work suddenly disappears or the cursor jumps to another part of your document. This occurs when the mouse moves without any conscious input from the user. If your mouse is seated on a smooth shiny surface it is […]
A back-up can only be a safeguard for your precious data – photos, documents, emails – when it is a separate copy of that data, ideally stored on different media. Moving data onto an external hard drive does not represent a back-up if the original data no longer exists on the computer or other device. […]
The use of cloud-based (ie internet) applications as opposed to programs sited on physical equipment can benefit businesses in a number of ways. More than ever, business owners need to squeeze even more productivity out of limited time, staffing and resources. Many small businesses see cloud computing as a way to access advanced technologies that […]
Business Continuity Planning – Surviving a Disaster Our newsletter this month deals with the issue of planning for every eventuality which could prevent you from getting on with your normal business activities. If your technology stopped working, would your business stop functioning too? Is your business totally reliant on the information stored on your computer […]
There are factors outside your control, such as activity from an IP address (internet location) which partially matches that of your organisation. There are however measures you can follow to minimise the likelihood of your emails being identified as spam which could lead to your address being blacklisted. SpamAssassin is one of the most effective […]
Windows XP has been a robust Microsoft Operating System since it was launched 12 years ago. Amazingly almost 39% of Microsoft users are still on Window XP. So when Microsoft ceases support for Windows XP on April 8th 2014 what is likely to happen? After this date Microsoft will stop releasing patches and updates to […]
Blacklisting can apply to membership requests for exclusive clubs, employment applications and in the sphere of computing to emails. A blacklist is basically a record of those individuals or items which are to be excluded or prohibited. There are organisations which protect email systems from spam and hackers, and they have various methods of determining […]
Soonr is a file management system which we can set up for your business. Computer Troubleshooters are partners of Colt Ceano (www.colt.net/ceano) who have provided the following information: Soonr is file sharing and collaboration for the modern, mobile world. With Soonr you can safely manage, organize and share files with the people you need to. […]
Our latest newsletter tackles the question of managed services – what are they and should your business be using them. You may often hear talk about “managed services”, but what does it actually mean? The term “managed services” is generally defined as the practice of outsourcing day-to-day management responsibilities with the strategic goal of reducing […]
Viruses and other malware continue to pose a threat to all computer users, and it is essential to arrange protection for your machine. As ESET partners, we are happy to recommend ESET Nod32 and the other antivirus products that they supply. There are many good reasons to choose ESET: – the program is not resource-hungry, […]
As the cost of hardware has reduced significantly over the last decade, the price of software represents a larger proportion of your purchase when you decide to upgrade your IT equipment. It can be very tempting to source cheaper software, but there is a great risk that this could damage your PC, you are unlikely […]
The Spring edition of the Computer Troubleshooters newsletter has just gone out; if you would like to receive your own copy, just let us know. If you’ve been spring-cleaning your IT equipment and now have old PCs to dispose of, we have assembled some points to consider. Newer and faster laptops, phones and tablets are […]
Our valued customer Gordon Gunning of GTDS has taken time out to pen a testimonial following our recent project to upgrade his server: With reference to the recent GTDS Server Upgrade As you are aware, we were in desperate need of a server upgrade, because the existing server was 9 years old and reaching its […]
… but your business still needs to access shared data. We have given some thought to the file storage considerations of a business which does not make use of the additional features offered by a server. We suggest that a Network Attached Storage (NAS) unit is installed. This is in effect an external hard drive […]
With the advent of cloud computing catering for so many business services, the decision to have a server is not so clear-cut as it was 10 years ago. We have certainly seen a trend of businesses abandoning servers in favour of central storage media for shared documents coupled with internet-based email systems. However, there are […]
Most businesses report that they are not properly prepared to combat the risk or to bounce-back in the event they suffer a catastrophic data loss. There are a number of factors that affect the majority of businesses today and may increase their susceptibility of a data loss: * Business owners incorrectly assume that quality backup […]
Is there a ticking timebomb lurking in your computer systems? Let Computer Troubleshooters help you to avoid disaster by detecting potential threats to your systems. Common threats are incomplete backups, out-of-date security software and missing disaster recovery plans. We are currently offering a FREE SYSTEM AUDIT. The system audit is a free health check of […]
We have recently reviewed our target market and as a result we have decided to focus exclusively on small and medium-sized businesses in the local area. Businesses are becoming increasingly reliant on computers and other technology to support their daily commercial transactions. The cost of employing an IT department cannot generally be justified, but the […]
BT Business Email Upgrade BT Business email is in the process of being upgraded. The underlying email system, being migrated to, is Microsoft’s Office 365. One of our customers needed help as he didn’t understand the emails that BT had sent regarding changing his email settings. If you aren’t familiar with POP settings, SSL and […]
We were recently called by a customer because he wanted each of his 35 employees to have a company standard email signature (including disclaimer). To achieve this, you would usually need to remotely access each user’s computer and set up the signatures in the email software, such as Outlook, individually; a daunting prospect, which is […]
This scam involves a cold caller (sometimes insisting they have an affiliatino with Microsoft) asking if you have a computer and then informing you that you have problems with it or that you have a virus. They talk you through how to allow them access to the computer where they then “fix” non-existant problems and […]
One of the things that we often get told by our customers is that the pc is probably “jammed up” with too much stuff! You can check out how much space you have left on your computer by clicking on the “My Computer” or “Computer” button from the Start menu. Check the hard disks (commonly […]
Thailand is the second largest manufacturer of hard drives. With factories flooded, there will be a shortfall of hard drives to meet the expected demand. We have already seen costs of hard drives rise significantly. We expect that the cost of laptops and computers will also increase through the first quarter of next year.
Microsoft has recently announced it’s “cloud” offering – Office 365. Here at Computer Troubleshooters, we have been getting up to speed on what this could mean to small businesses. As a Microsoft partner we have access to Office 365 in-house licenses and have been trying it out. Currently we are in the process of moving […]
We have seen three computers this week infected with a malware program calling itself Windows Recovery. It attempts to trick the user into thinking they have a hard drive issue, with critical errors. In addition it hides all documents, pictures etc making the user think that they have been lost. Then the malware will offer […]
Summertime Special 2011 …Wouldn’t you like to be able to get out and enjoy the summer sunshine, rather than being tied to your desk, waiting for your computer to respond? …Doesn’t your computer deserve a bit of care and attention, not to mention a thorough springclean? Then we recommend sending your machine for a tune […]
Keep your most vital systems safe! Two of the most important systems for any business are its Backup and Anti Virus programs. The problem is when these programs stop working correctly, you usually don’t know. In these cases, you’re left vulnerable to critical data loss – or to virus attack. Now with our easy and […]
Microsoft has issued a global warning about a potential security issue with it’s web browser, Internet Explorer. The following BBC link gives more information: Microsoft warning over browser security flaw If you need any help in installing the update or advice regarding alternative browsers then please contact us.
“Which antivirus program do you recommend?” We regularly get asked this program. At this point in time, we recommend ESET NOD32. It has an excellent track record in various virus tests and it doesn’t slow down your pc as much as some other antivirus products we could mention. Computer Troubleshooters and ESET
Get Safe Online is a joint initiative between the Government, law enforcement, leading businesses and the public sector. Our aim is to provide computer users and small businesses with free, independent, user-friendly advice that will allow them to use the internet confidently, safely and securely. Get Safe Online is an annual event to raise awareness […]
Computer Troubleshooters is now sharing its computer expertise in another medium for its customers. Online! Computer Troubleshooters now has its own blog, which we hope will become a valuable resource for you as you navigate the sometimes complicated world of understanding computers. Looking for networking tips, how to solve connectivity problems? Or even some more […]
