Entries by CT Tonbridge

Why your business should be dressed “wie eine Zwiebel”

What a shame that the weather is so changeable at the moment.  The early part of Summer felt quite promising, but now it seems that normal service has resumed, with Day 1 of an Ashes Test completely washed out. When you are faced with inclement weather, my German friends recommend that you should dress “wie […]

What can Tonbridge Castle teach us about Cyber Security?

    Tonbridge is often overshadowed by its close regal neighbour Royal Tunbridge Wells with its famous Pantiles arcade and Georgian architecture, but there is at least one area where we can claim superiority: Tonbridge Castle.  Believed by many to be England’s finest example of a Motte and Bailey Castle, the Gatehouse has prime position […]

Whatever the medium, keep up your guard

    As April marks the start of the new tax year, it can be expected that you could receive communication from HMRC (Her Majesty’s Revenue and Customs).  Unfortunately, the cybercriminals are well-aware of this fact and will exploit this anniversary to catch us off our guard.  Back in 2016, we wrote a guide on […]

A new year surprise from Microsoft!

If you are a Windows 7 user and you dutifully apply your Windows updates, you may have opened up your computer to a rather nasty surprise this week; the regular Patch Tuesday package included an update which has stopped some Windows 7 PCs connecting to other devices or marked their version of Windows as not […]

How Summer reading reveals your ideal IT adviser

Unless you have a lengthy commute or looming deadlines from a book club, it is highly likely that your daily routine does not prioritise picking up a novel.  There are of course honourable exceptions to the rule; my BNI colleague Glenn regularly completes 5 books week, come rain or shine. This all changes when the […]

Thinking of VOIP? Think of the savings!

  I’ll be brief today.  I just wanted to share with you this lovely testimonial from my BNI colleague and mortgage adviser Glenn Fuller of Next Step Mortgages.  Why not give him a call to check out our VOIP phone system, and treat yourself to a free mortgage review while you are at it – […]

Hildenborough Sunflower felled by July storms

You know it must be the silly season when you start to see bizarre headlines like this appearing in the press!  To be fair, the sunflower at Computer Troubleshooters Towers was an impressive specimen, standing at well over 3 metres, or 10 foot in old money, and its demise is newsworthy locally.   But why […]

Who’s afraid of the Big, Bad Wolf?

At this time of year, we should be thinking about Midsummer Night’s Dreams rather than a midsummer’s nightmare, but unfortunately the cyber criminals have other ideas. It has been brought to our attention that there have been some serious occurrences of email hacking recently which are every bit as sinister as the plot of a […]

Performing like a swan

You must have heard of the expression that a swan may appear calm and graceful as it glides across the water, but just beneath the surface it is paddling furiously.  Well, this week a performance of Swan Lake brought this expression to mind and made me think how it applies to the world of IT […]

Are you ready for the big day – not long now!

We will soon be hearing the peal of wedding bells as Prince Harry walks down the aisle with his new bride Meghan Markle: Have you cleared your schedules? Have you got a map of their itinerary? Have you decked the hall with bunting? Is the champagne on ice to toast the happy couple? Of course, […]

Why you need a file sharing solution in your life

    Business thrives on information, and, whereas in the 1960s it was acceptable to wait for reports to be delivered via Royal Mail, and conveyed onwards by the company mailroom to the recipient’s desk, nowadays we want our data this instant! While emails ensure that communications arrive promptly, certainly when compared to “snail mail”, […]

17 reasons why you need Voip

As Blondie once said: “Don’t leave me hanging on the telephone” Is this how your customers feel when they are trying to get through to you? Every professional business needs a professional telephone system; we recommend Voip Internet Telephony from NSN (New Star Networks). Still unsure? Here are seventeen reasons for choosing Voip for your […]

Thinking of Thinking Day

Do you find that certain dates ring a bell, and bring back a memory of something that has long been forgotten?  I find that a glance in the diary will trigger a recollection of an old school friend’s birthday, even though we lost contact 30 years ago. Seeing 22nd February on the schedule transported me […]

Is Voip right for you? Check this testimonial

  We are pleased to have been able to help Ben Assender of Van Secure with his office telephone setup.  It is good to see that Ben now has a working VOIP telephone system, which was implemented with no downtime.  We cannot take all the credit: our VOIP partners New Star Networks with the excellent […]

Black Friday offer for a black day

In the UK we might not get to enjoy the delights of the American Thanksgiving holiday – a pre-Christmas break from work, turkey and all the trimmings, pumpkin pie, ticker-tape parades and wall-to-wall NFL football – but we are certainly being treated to that curious marketing event Black Friday! As we learnt last year, Black […]

New faces at CT Tonbridge

  Here at Computer Troubleshooters Tonbridge, we are always keen to make sure that you experience excellent customer service and a high level of technical support so you can forget about your computers and concentrate on developing your business. We are pleased to announce some additions to our team, both on the technical and administrative […]

GDPR: time to show some sense and sensibility

In the year when we mark the 200th anniversary of the death of Jane Austen, it felt like a good time to re-read one of her classics Sense and Sensibility.  In the novel, there is a complete dichotomy between the two heroines: Elinor’s actions are all governed by her head, while Marianne is guided by […]

You’re lucky; we just used to have pigeon holes!

  As October beckons, it’s time for students to pack up their worldly belongings ready for the return to college.  A substantial proportion of their luggage is dedicated to electronic equipment: smart phones, laptops, monitors, desktops and printers, as well as other paraphernalia: headphones, speakers, smart writing tablets, gaming mice. A recent discussion in our […]

Are you due a Red Letter Day?

I’m sure we have all heard the expression red letter day meaning a special day when something noteworthy or memorable happens but did you ever wonder where this term comes from? It took a trip to the Mediaeval Museum in Stockholm for me to discover the origins of this expression!  Can you picture the monks […]

Reece is qualified!

We are pleased to announce that Reece Ebdale has successfully completed his apprenticeship and he is now a fully fledged IT support technician! Reece will continue to look after our monitoring systems and make sure that your systems are up-to-date and fully protected.  He is ready to take on your new IT challenges, but please […]

Is all set fair for you on St Swithin’s Day?

It is well known that the British like to talk about the weather, and the odd bit of weather lore never goes amiss.  For weather watchers the 15th of July is highly significant as it is St Swithin’s Day.  There’s even a proverb all about it: St Swithun’s day if thou dost rain For forty […]

On father’s day, who’s the daddy?

I hope you have remembered to treat the father figures in your life this weekend: 18th June 2017 is Father’s Day, and fathers everywhere will be expecting a card at the very least expressing gratitude from their offspring. In the UK and the United States, the third Sunday in June marks the annual celebration of […]

Has Disneyfication arrived in your office?

What does the name “Disney” conjure up in your memory? Mickey Mouse dressed up as the Sorcerer’s Apprentice A visit to a theme park A family outing to the cinema armed with popcorn Fairytale princesses Donning your Mickey Mouse ears to join in the Mickey Mouse Club as a Mouseketeer The list is endless! Disney […]

1997: Deep Blue v Kasparov 2017: checkmate?

Recent media interviews with the Chess Grand Master have reminded us that 20 years have passed since Garry Kasparov had an epic encounter with IBM’s Deep Blue and became the first Chess World Champion to concede defeat to a computer under competition conditions. At the time, it was heralded as a triumph for artificial intelligence […]

When is a May Ball not a “May” Ball?

Dear Reader, you may be aware that the youngest member of the Computer Troubleshooters Tonbridge team is currently studying Mathematics and Computer Science at Oxford University.  We were delighted to hear that he has tickets to his college’s May Ball.  This extravaganza entails a whole night of partying culminating in a survivors’ breakfast, and the […]

Ransomware: how safe are you?

Cyber security hit the headlines again this week with several high-profile victims including the NHS having their data held to ransom with a demand to pay up $300 to get the affected files decrypted.  You can learn more about this attack here. The National Cyber Security Centre is involved in the investigation of this case, […]

Jane Austen impact continues 200 years on

2017 marks the 200th anniversary of the death of Jane Austen.  To coin a phrase: It is a truth universally acknowledged, that a young lady in possession of a good story, must never be in want of an eager readership. Generations have been entertained by her Regency novels and the contemporary audience has been captivated […]

7 reasons you need Voip this April

April is a big month in telephonic history: In April 1877, a telephone line was set up in Boston between the workshop and the house of Charles Williams Junior, linking to the place where Alexander Graham Bell worked.  These phones became telephones number 1 and 2 of the Bell Telephone Company. April 1973 saw the […]

On Maundy Thursday, charity begins at home

The Thursday before the Easter weekend is traditionally known as Maundy Thursday.  In the church calendar, this day is associated with the Last Supper.  In England the monarch would wash the feet of a number of their subjects; indeed there is a picture of Queen Elizabeth I undertaking this duty. There would also be the […]

Let’s hear it for the Women!

8th March marks International Women’s Day – a time to celebrate the role of women in society with a focus on the workplace.  The roots of International Women’s Day can be traced back to the early 1900s as a protest movement seeking equal employment rights and universal suffrage. In 1977 the United Nations gave their […]

Eat your pancakes before Lent sets in!

Exactly 47 days before that moveable feast Easter Sunday, we celebrate Shrove Tuesday, but how come pancakes feature in this Christian celebration?  There are clues in the other names given to this day. The French name for pancake day is Mardi Gras, a term associated with carnival festivities around the world from Brazil to Germany.  […]

Your trusted IT advisor is in the national news!

  I thought you would be interested to hear about Steve’s 15 minutes of fame this week. The Daily Mail were looking for an industry expert to provide a quote about ransomware and a Google search led the journalist to our blog featuring a ransomware attack on “The Good Wife”.   Surely you remember this story: […]

A celebration of pantomimes: It’s behind you!

  And so we have reached the festive season, and no Christmas celebration is truly complete without a visit to that peculiarly British institution, the Pantomime.  Every commercial theatre, and plenty of amateur companies too, will put on a production of a traditional fairy tale, often enhanced with the appearance of a celebrity. The roots […]

What every charity needs to know

In many ways, not-for-profit organisations resemble “normal” profit-driven businesses: You need to account for your income and outgoings You need to be able to produce reports for bodies to which you are accountable You need to budget for your projected expenditure You need to manage your team … And you need robust IT systems to […]

Remember, Remember the 5th of November

As a nation, we certainly do remember the 5th of November, although it is generally imprinted in our memories as a brilliant excuse on a dark wintry night to wrap up warm, gather around a bonfire and watch enthralled as the touch-paper is ignited on ever-more-noisy fireworks.  There are presumably fewer of us who know […]

Ghost in the machine

“Trick or Treat” calls out the little skeleton on your doorstep, flanked by a ghost dressed in a bedsheet with holes for eyes and a witch complete with Harry Potter broomstick; it’s that time of year again where it is wise to have a stock of sweets at the ready if you don’t want to […]

Time to think about Time

As the nights draw in and sultry Summer evenings are a distant memory, our thoughts turn to the Clocks turning back as British Summer Time makes way for Greenwich Mean Time this weekend.  Coordinated Universal Time (UTC), GMT’s more accurate successor, has a greater impact on our lives than simply ensuring that we don’t arrive […]

7 reasons your business needs a managed service plan

Imagine never having to deal with computer problems again. We have an easy way to keep your computers running faster, cleaner and problem-free without the expense of your own IT department … a Computer Troubleshooters Managed Service Plan. So, what exactly is a managed service plan? All your computers are monitored, maintained and supported for […]

A harvest we won’t be celebrating

  As schoolchildren return to their lessons and the last warmth from the Indian Summer dissipates, we look forward to the next feast day in the calendar: Harvest Festival. Communities around the world celebrate the successful growing and gathering of food ahead of the Winter, and the timing is of course dependent on when the […]

Roald Dahl 100: just imagine if he had a PC!

Put out the bunting! Pop the champagne! Let the festivities commence for the centenary of one of the best loved children’s authors of our time! 13th September 2016 marks the hundredth anniversary of the birth of Roald Dahl.  His life and works will be celebrated at The Roald Dahl Museum and Story Centre and in […]

An Elephant Never Forgets

While checking out which important events are happening on 12th August, I was interested to learn that it is World Elephant Day.  Elephants have been valued for many things; their importance as a species in the African ecosystem their performances in circuses their ability to transport heavy loads and passengers sadly, the ivory from their […]

Is Olympic Sportsmanship compromised by Technology?

August is here, and one of those quadrennial delights is just around the corner.  The opening ceremony of the XXXI Olympics takes place in Rio on 5th August 2016.  This will feature the oath first created by the Games founder Baron de Coubertin for the 1920 Antwerp games: In the name of all the competitors […]

Pokemon-Go: how gaming became the healthy choice

    Who remembers that desperate Christmas when frazzled parents could not lay their hands on a Thunderbirds Tracy Island and were reduced to constructing one with cardboard tubes and sticky back plastic following the helpful instructions from Blue Peter?  This followed the successful relaunch of the animated series after its original airing in the […]

7 deadly signs you should never ignore

    From the Bible we have learnt that there are 7 deadly sins: –          Pride, envy, wrath, gluttony, lust, sloth and greed. Where businesses are concerned, however, there are 7 deadly signs that your IT is failing which you ignore at your peril.  They may not result in a trip to Hell, but the […]

No more Summer Holiday Phone Bill Blues!

  Here come the Summer Holidays! If you are a small business owner with children, you will know it is a very tight balancing act making sure you keep on top of the business if you have to book time off to look after the children. Many of our customers frequently tell us that the […]

How to enjoy a sweepstake in a small office

Even for those people who would never think of entering a bookies’ shop or having a flutter via an online gambling app, there are certain major events, sporting or otherwise, where the enjoyment can be enhanced by participating in an office sweepstake.  Where you wouldn’t normally care about the fate of a little-known horse in […]

Introducing Reece Ebdale, our apprentice

We are pleased to present a new member of the Computer Troubleshooters team.  Reece joined us in June 2016 as an apprentice IT support technician.  You may already have had the pleasure of meeting Reece as he has assisted Liane both with remote work and during onsite visits. He will be studying at the 3aaa […]

A+ – Why Bother?

  Following her recent success in the A+ examination, Liane has given us some insight into the purpose of studying for A+ in this week’s blog: Having recently completed the CompTIA A+ certification, we thought now would be a good time to reflect on the process. There are so many reasons to become A+ certified […]

Movie technology I wish I could buy!

When you settle down with your popcorn to watch the latest blockbuster, do you get distracted by the gadgets that the protagonists have at their disposal?  From rom-coms, through spy movies and on to Sci-Fi thrillers, tech is ubiquitous and can be very sophisticated. Where would James Bond be without the assistance of Q?  One […]

Imagine an office without computers

The proposition of running a modern business without IT seems unthinkable.  Just take a moment to look around you and consider all the aspects of your work which depend on being connected via technology: Correspondence, both email and letter writing Telephone Accounts and tax reporting Filing Printing Diary Address book Banking and payment collection Information […]

Mayday Mayday Mayday – CT to the rescue

Everyone must be familiar with the distress call Mayday Mayday Mayday from those old black and white films about the Battle of Britain, but did you ever wonder why the first day of May should be linked to a cry for help? It was devised in the 1920s at Croydon Airport in London as a […]

Drip Drip Drop Little April Shower …

The charming scene of animals scurrying for cover in Bambi accompanied by this song sums up perfectly the propensity for the weather in April to be very changeable with a fair smattering of rain.  A little rain never did anyone any harm, and contributes to the verdant landscape. Where a little rain can do tremendous […]

Were you an April Fool?

    The first day of April has traditionally been a time to set up hoaxes and play tricks on people.  The reason for the choice of 1st April as the day to celebrate the playing of pranks on your friends is lost in the mists of time, but the tradition can be traced back […]

An “Easter Egg” to celebrate Easter

  Who doesn’t like an Easter egg or two?  It must be up there as one of the best things about Easter and is evidently essential to the success of an Easter egg hunt.  This is probably the reason why the term “Easter egg” has been adopted in computing circles for the hidden bonuses lurking […]

How can an eagle fight technology-based crime?

  With each step forward in the development of technology, there come innovations in the way the gadgets can be employed.  Unfortunately, not all innovations benefit society as a whole, as criminals are also seeking opportunities to support their activities using the latest inventions. Drones are bringing great benefits to businesses.  Builders can deploy them […]

Mother knows best; make her day!

  As the 4th Sunday in Lent approaches, our thoughts turn to Mothering Sunday.  More commonly known as Mother’s Day, this event is not to be confused with the American tradition of the same name which falls later in the calendar, although it is generally celebrated in the same manner. It’s the one day of […]

How will you spend your Bonus Day?

  Did you realise that you are being treated to an additional 24 hours this year?  That’s a whole extra day tacked on to the year, courtesy of 2016 being a Leap Year.  Monday is a rather special day as it marks that relatively rare occurrence the Leap Day. Why do we even have Leap […]

Are you sitting on an (IT) time-bomb?

  Sitting on a bomb – whether it be of the time- variety or something more lethal – sounds a pretty uncomfortable position to find yourself in.  Surely no-one would contemplate leaving the tick-tick-ticking of a destructive device unheeded.  Anyone who has used public transport recently will be aware of the repeated warnings to report […]

We’re in the (local) news!

The local community is very important to Computer Troubleshooters.  We don’t like to stray far from our Hildenborough base and our focus is to support businesses in Tonbridge and the surrounding West Kent area.  Indeed, as you can read on our van, our motto is LOCAL SERVICE, GLOBAL STRENGTH. So we were chuffed when Tonbridge […]

Be my Valentine!

      The Christmas festivities are over, the New Year’s resolutions are long forgotten, and we have made it through the first month of 2016.  So it must be time for that next great celebration beloved by greetings card shops: St Valentine’s Day. There does seem to be some uncertainty about the saint behind […]

What has BNI ever done for us?

  Fans of Monty Python’s Life of Brian may well remember the debate by the protest group “What have the Romans ever done for us?”  The answer, of course, turned out to be a comprehensive list of the achievements and innovations introduced by the Roman Empire. To coin a phrase, what has BNI ever done […]

Happy Birthday Herr Mozart!

As today is the 260th anniversary of the birth of Wolfgang Amadeus Mozart it is an ideal time to celebrate his contribution to culture in general and classical music in particular.  He was certainly famous in his own lifetime for his precocious talent, and the popularity of his compositions has endured; in the Classic FM […]

New Year, New Email System

As the new calendar flips open to 2016, our thoughts turn to New Year Resolutions.  How many of those good intentions are already by the wayside? Dry January drowned in a post-Christmas drinks party? 5:2 diet sabotaged by a cream cake? Fitness drive scuppered by a crowded gym and overbooked classes? So much for personal […]

The power of the #ff

Twitter abounds with abbreviations; after all, when you only have 140 characters to play with, you need all the help you can get to reduce and compress your message. Many of the short forms started their life when text speak was first developed, although this was motivated more by the desire to type quickly than […]

When can a LENS rescue you?

When you think of the emergency services coming to your aid, I suspect that a lens does not feature high up in the list of equipment that you expect a firefighter to be wielding: Hose: check Ladder: check Axe: check Fire extinguisher: check Bolt Cutters: check Fire engine: check Breathing apparatus: check But a lens? […]

When the going gets tough …

When the going gets tough … … it may be time to consider getting a Toughbook! You may have glimpsed these rugged armour-plated computers in an action-packed movie, probably toted by a soldier on manoeuvres in a conflict zone or maybe in the hands of a bomb-disposal expert as he heads in to de-activate an […]

Celebrating 15 years of local service, global strength

The time: 9 am The date: Saturday 10th October 2015 The place: Bury The event: the Computer Troubleshooters annual European Conference On a crisp Autumnal weekend, the Computer Troubleshooters Tonbridge team wended our way to join other Computer Troubleshooters from around Europe to celebrate our IT support services franchise’s 15th anniversary. This event is always […]

How did you celebrate Ada Lovelace Day?

Who even was Ada Lovelace, I hear you ask, let alone why there should be a day especially dedicated to her memory. Ada’s may not be a familiar name nowadays, but she played a significant role in the development of computing and deserves to be honoured. Ada Lovelace was born in 1815, the daughter of […]

What has technology ever done for sport?

  The rules of the game may evolve over time, but sports such as football, rugby and cricket have remained largely unchanged for over a century, right? Well think again! From grassroots games to international fixtures, technology has influenced every aspect of play.   Surely cricket on the village green or a school-boy football match […]

What does Windows 10 have to offer to you?

Windows 10 is here – So what is new? Latest figures released by Microsoft suggest that Windows 10 has been installed already on 75 million computers worldwide, with plenty more joining in every day.  We still advise caution before making the decision to upgrade your business computer; we have seen cases where the PC has […]

The Man From UNCLE: why spy films don’t need hi-tech gadgets

Having just spent an enjoyable afternoon watching Guy Ritchie’s The Man From UNCLE, I got to thinking about the role of technology and gadgets in spy films: have we, the audience, become dependent on our heroes having a battery of hi-tech equipment at their disposal, and do we feel short-changed if we are not dazzled […]

So what exactly is Computer Science?

The A level results are out and according to BBC news there has been a 12% increase in the number of new students choosing to study Computer Science at university in September. Indeed the youngest member of the Computer Troubleshooters team is heading off to read Mathematics and Computer Science at Oxford University himself. One […]

Oh what a lovely testimonial!

We were delighted when Oakley Day Nursery agreed to use the Computer Protection Plan for their office computer, but even more delighted when Dominic followed up with these very kind words. It feels very good to receive such a glowing testimonial; thank you Dominic. I can highly recommend Steve and his team a Computer Troubleshooters […]

Computer Troubleshooters’ Services: a simple guide

  What do you understand by the term “IT managed services”? Basically you want the assurance that your business computers will run smoothly and trouble-free all year round. This new range of flyers spells out for you the benefits and features.   BEST SERVICE PLAN This plan lets you consider Computer Troubleshooters as your IT […]

Only 1 sleep until Windows 10 arrives

Yes, the long wait since the Windows 10 icon first appeared on the bottom right hand side of your screen is finally coming to an end. Windows 10 will be available to download from Wednesday 29th July 2015. Windows 10 is a free upgrade for anyone using Windows 7 and Windows 8.1, but there is […]

School’s Out … For Summer

So the long Summer term is finally petering out, with the last few schools doggedly soldiering on this week with games, videos and leaving presentations…. And then the schools are out for the long summer holidays. Even if you don’t have school-age children, this has an impact on your daily life. The morning commute between […]

Facebook is where it’s at!

It’s all happening on Facebook! The Computer Troubleshooters Tonbridge Facebook page has been feeling a bit neglected lately, but this is set to change! Our IT technician Liane has taken the reins, and her mission is to keep Tonbridge up-to-date with news and all interesting matters on the IT front. Why not pay us a […]

Pleased as punch with our new testimonial!

Doing a good job should be reward enough in itself, but everyone likes their efforts to be recognised, don’t they?   We are always very grateful when one of our customers takes time out from their busy schedules to write up a testimonial. Andrew Bradley kindly dropped us a line today. We are delighted that […]

10 good reasons to consider online backup

Online Data Backup Top 10 benefits   Data backup is a key start to any business continuity plan. We appreciate just how important your company information and records are to your business.   ‘58% of UK businesses would suffer significant business disruption if their IT systems were not available for just one day’ PricewaterhouseCoopers 2012 […]

Would you like peace of mind for your computers?

Peace of Mind for your computers all year round All this for a simple annual fee per computer of £90 + VAT     Introducing the Computer Protection Plan: Monitoring of your computer 24 hours a day, every day of the year Warnings if your backup should fail (additional fee for cloud backup) Protection from […]

Is your protection cutting the mustard?

Viruses and spyware can launch an attack on your computer in various ways, for example: Opening infected email attachments Visiting corrupt websites Downloading files from the internet USB connected devices (eg memory sticks, external hard drives, MP3 players) CDs/DVDs   These can be for any criminal intent, including: Identity theft Fraud Deletion, theft and corruption of […]

What a diff’rence an SSD makes …

“What a diff’rence an SSD makes 240 little GBs” Perhaps Dinah Washington would have been moved to sing these words in 1959 if personal computers and solid state drives existed at the time! The actual lyrics do capture the euphoria experienced after struggling with deteriorating computer performance: “What a diff’rence a day makes 24 little […]

Introducing our new technician Liane

We are pleased to welcome Liane Agnew to the Computer Troubleshooters Tonbridge team. Liane has taken up her role as IT Support Technician with us this month and is looking forward to getting to know our customers and their computer systems.   Liane graduated with a 2:1 honours in Information & Communication Technology (ICT) from […]

Are you ready for World Backup Day?

Are you ready for World Backup Day? Or were you unaware that there was even a day dedicated to the important task of backing up your precious documents and photos? This year World Backup Day falls on 31st March, just in time to make sure that you do not make an April Fool of yourself. […]

System security review offer

The taxman cometh!  Will your IT systems be ready? Financial Year End is traditionally approaching and whilst the tax will not necessarily be due until next January this actually provides the perfect opportunity to examine your financial processes, record keeping and data security. Perhaps it’s time to overhaul your internal systems? Also, don’t forget that tax […]

“The Good Wife” attacked by Ransomware

The US TV series The Good Wife may focus on law and politics, but the Chicago-based lawyers have always been involved in cutting-edge technology issues from Bitcoin to hacking communications. I suppose we should not have been surprised then, when the episode which aired on British televisions this week, Shiny Objects series 6 episode 5, […]

Christmas is over; time to prepare for the tax year end!

The tax season is approaching; time to consider your online securityWe have barely finished creating our lists of New Year’s resolutions and before we know it, the taxman will cometh. This means that it’s time for the annual deep dive into a combination of paper and digital documentation to tally up a year’s worth of business […]

Glimpse of a technology-free past … via a novel

When Deborah Moggach wrote You Must Be Sisters back in 1978, she was exploring what it was to be a young adult setting out on independent life with all the emotional challenges that that entails. The novel takes place in contemporary Britain, allowing the readers at that time to relate to the characters in the […]

We’re in print!

The Kings Hill directory has kindly included an article about Computer Troubleshooters and our backup review offer in their January edition. Just in case you cannot lay your hands on a copy, here is the text from their feature: Computer Troubleshooters can help your business with all its computer needs. This month we are offering […]

Emails about payments – think before you click

Have you just received an email with the subject: Undefined transactions (need assistance) Ref:17277VVQ? We have had a rash of these emails this morning, with similar text apart from the reference number. The text of the email has been similar in each case: Good morning I have recently found several payments on statement with the […]

When is a blackboard better than a computer?

It occurred to me recently when catching up with the science fiction TV series Fringe that every time a scientist is grappling with a complex equation, their tool of choice is generally a blackboard rather than a computer. Of course all the experts, whether on the small screen or the silver screen, have access to […]

7 good reasons to outsource your IT support

Your business is never either too small or too large to benefit from outsourced IT support.  You can choose to hand over the entire responsibility for your computers to another company, or you may prefer to pick and choose which services you keep in-house.  Services which can be outsourced include: website development and hosting data […]

Are you putting your clients’ personal data at risk?

As we rely on computers for all our business processes, we are also recording sensitive customer information electronically.  This act brings with it the responsibility to protect client data from cybercrime.  The consequences can be severe; only today the Guardian reported that the MoonPig greetings card website had left 3 million users vulnerable to attack […]

Is technology essential in a detective novel?

Has the introduction of technology into our daily lives also had an impact on our expectations when we turn to literature? It seems that all contemporary crime fiction relies on complex technological props to advance the plot. I’ve recently been reading some Dorothy L Sayers stories featuring the aristocratic detective Lord Peter Wimsey and it […]

Rise in “Computer Support” calls

The uninvited call from Windows Technical Support or some other similarly named organisation is never welcome, but it seems that they have recently become more frequent. Could it be due to computers becoming more commonplace? The callers must be encouraged by positive outcomes for them; of course the result of allowing such a caller to […]

Hats off to CT Tonbridge

From time to time the business networking group to which Computer Troubleshooters Tonbridge belongs, BNI Tonbridge Castle Chapter, likes to introduce a theme to the proceedings to spice up the 60-second presentations.  At the last meeting, members were encouraged to wear a hat relating to their trade. Steve decided to take an alternative approach to […]

Are all TV computer experts geeks?

While I was catching up with the latest American crime series on TV recently, I got to thinking about the stock characters that pop up in every programme, and I started to wonder if all computer experts in television are portrayed as geeks. Of course each programme can only devote so much time to character […]

Behind the 8 ball?

Are you behind the 8 ball?  It’s a curious expression, isn’t it?  According to the Urban Dictionary (www.urbandictionary.com), the saying means In a bad situation, in a losing position. “The phrase comes from pool (or billiards). When the cue (white) ball is behind the eight (black) ball, a player usually has no shot. I’m really behind the […]

Why hosted desktops … the concluding part

We’ve been exploring how hosted desktops can prove to  be a great solution for all your business IT needs in our occasional series Why hosted desktops could work for you, so now is a good time to stand back and draw some conclusions. But first, the fundamental question must be: what are hosted desktops?  This […]

CT Tonbridge scoops BNI award

Computer Troubleshooters are proud to be members of the Tonbridge Castle Chapter of BNI (Business Networking International) for the last 10 years.  Part of the weekly breakfast meeting at the Mercure Hotel in Pembury consists of a 60 second presentation by each of the members.  The Tonbridge Castle Chapter have upped the ante by rewarding […]

New to CT? Get a free tech review!

This month we are extending an offer to review your business’s technology free-of-charge if you are not already enjoying the services of Computer Troubleshooters. Is it time your business had a technology assessment?You have already invested a lot of time and money into the technology needed to run your business, but is your investment paying […]

10 years a Troubleshooter

Steve Rice brought Computer Troubleshooters to Tonbridge in the Spring of 2004, and has recently celebrated his 10th anniversary at the annual European conference.  Fortunately, spending 10 years as a Computer Troubleshooter is a much more pleasurable experience than that of Solomon Northrup in “12 years a slave”. Steve started out offering computer repair services […]

Why have a dog and bark yourself?

It’s quite a strange expression when you think about it, but it certainly drives the point home that no-one should waste their time barking when a dog is much more suited to the job and more than happy to take on the task. Yet, when it comes to computers, business owners are apt to roll […]

Do you have movie technology envy?

Have you ever considered how wonderful the technology deployed by characters in Hollywood Movies is?  They are able to track criminals by their mobile signal, and downloads of encrypted data happen in a flash.  You seldom see the plot stalling as the main protagonist is made to wait while Microsoft installs another 40 updates, and […]

Is it time for a cloud solution assessment?

Is It Time Your Business Had a Cloud Solution Assessment? Cloud solutions have really changed the ways business is being done these days. As a business owner, a cloud solution such as hosted exchange can enable you to reshape the way you are doing business by reshaping your workforce. Cloud Solutions eliminates buying software and offers its […]

Try turning it off and on again!

The old IT mantra of “have you tried turning it off and on again?” is much maligned and ridiculed.  It even became a kind of catchphrase on “The IT Crowd” where one technician even went so far as to make an answerphone recording taking users through the familiar script.   The truth of the matter, […]

Why hosted desktops could work for you – part 7

We haven’t visited the topic of hosted desktops for a while, but we still have more reasons up our sleeve for you to consider hosted desktops for your business. Some businesses experience large fluctuations in their workforce.  This could be seasonal, for example delivery services are in greater demand in the run up to Christmas, […]

The right technology for the job

Is Your Business Losing Time and Money with the Wrong Technology? You have invested a lot of time and money into the technology your office uses to operate every day. When your computers do not function as they should, productivity for you and your staff is immediately impacted. You may be losing potential productivity simply […]

Supercomputer found in Tonbridge!

We couldn’t believe what we were reading when we checked the memory levels of a simple Samsung laptop on our workbench and saw a reading of 400GB RAM! Had we truly found a supercharged computer masquerading as a basic laptop?  Or did the machine simply have delusions of grandeur? Sadly, the RAM level was fictitious, […]

Keeping safe online

We all feel we are sophisticated, security-savvy users on the internet, but it is very easy to be caught off-guard or to become complacent about the threats lurking on the World Wide Web. Our colleagues at Computer Troubleshooters of Anderson in the USA in conjunction with Bigger Brains have produced an informative video to warn […]

Why hosted desktops could work for you – part 6

In the newest instalment of our occasional series about using hosted desktops for your business, we consider the situation for new start-up companies. The wonderful part of this situation is that your business is not saddled with aging IT equipment and legacy systems. Starting with a clean slate, you can hit the ground running with […]

Try remote support on us

A special offer from Computer Troubleshooters! In our 10 years supporting businesses in Tonbridge and West Kent, we have found remote access to be an excellent method of resolving IT issues. We would now like to extend this opportunity to new customers to see for themselves how remote support works. How Remote Support Can Benefit […]

40% of PCs have no antivirus protection – seriously?

This morning the BBC has reported recent findings from the National Crime Agency about the prevalence of malware on UK computers. It is said that almost 11,000 victims of malicious viral attacks were recorded last year. The most shocking statistic, however, was that almost 40% of computers rarely have security software installed to protect them […]

Why hosted desktops could work for you – part 5

Many companies take the attitude “it’ll never happen to us” when it comes to considering protecting their business information. This is where investing in hosted desktops could act as an insurance policy for your company. There is more to business continuity than simply ensuring all your data is backed up, although this is of course […]

Will remote monitoring benefit your business?

Take advantage of this offer today! A Proactive Monitoring Solution Can Enhance Your Business with the Following Benefits: Save time and money that is lost on unanticipated technology issues and have your business’ technology needs proactively monitored through a centralised remote location staffed by professionals. Repairs and upgrades can also be handled from a remote […]

Cloud computing explained

The term “cloud computing” is bandied about a lot these days, but what does it actually mean and how does it affect you and your business. The simple fact is that you are probably using cloud computing already; web-based emails, Dropbox, data backups. This excellent article from the Herald Sun in Australia takes us back […]

Why hosted desktops could work for you – part 4

Wouldn’t it be wonderful to have access to state-of-the-art up-to-date processing power wherever you are without the worry that that equipment will become the target of thieves? The hosted desktop approach allows you to use a relatively simple computer to access the powerful cloud-based PC housing all your applications. If your business premises are in […]

Why hosted desktops could work for you – part 3

Back to our occasional series considering the benefits of hosted desktops. Hosted desktops and cloud computing are an obvious solution for businesses who want to wash their hands of the overheads and headaches that IT management can bring to a company so that they can focus on their core business objectives. Why waste effort and […]

Remote control for your business

Is Your Business Taking Advantage of a Remote Support Solution? Not that long ago the term “remote” generally referred to something far removed in space or time. The term was used to describe anything from distant cousins to someone living in a cabin in the middle of nowhere. Definitions certainly change over time. Currently, the […]

Why hosted desktops could work for you – part 2

Here is the second in our occasional series about the benefits of hosted desktops. As IT equipment is added to the stock over a long period of time, businesses will find that they are managing a plethora of differing hardware and software applications. As a result, there is a desire to standardise the approach to […]

IT managed services explained in doodles

What does managed services mean for you and your business? Computer Troubleshooters have just released this video clip taking a doodling approach to the subject and making understanding the advantages for your business a doddle! http://youtu.be/OxajAPKL1iE

Close that stable door before the horse bolts

The right time to worry about protecting your data is before disaster strikes. We are offering a free review of your backup arrangements so you can enjoy a carefree summer break. If you aren’t concerned about data backup for your business, then read this: • 93% of companies that lost their data for 10+ days, […]

When the cat’s away…

… the mice will play, as the old saying goes. Is your business impacted by your customers’ habits? If it is your experience that your workload is reduced as your customers take their annual holidays, this could be a good time for you to focus on those tasks which get put to one side while […]

BNI Presentation – protecting your business

We recently informed the Tonbridge Castle BNI chapter about the dangers of the Cryptolocker malware and the steps that should be taken to protect your business from attack. Cryptolocker facts: – Variants: Cryptodefense, cryptowall & cryptobit. – Symantec estimate 3% of those infected have paid the ransom. – University of Kent estimate at 41%. – […]

Cloud system problems? Check Twitter

Cloud computing can bring great benefits to businesses. It is very convenient to access your customer records when you are on the move, and productivity can be improved by ensuring that every member of staff has access to up-to-date information. The downside to these systems is that problems can occur. We come to rely on […]

Google Glass and office etiquette

The recent launch of the wearable device Google Glass has led to concerns about possible misuses of the technology. Could the glasses be employed to record a pirate copy of the latest film release in cinemas? Could the wearer film the inputting of a security pin when standing near a cashpoint machine? So far, there […]

Flexible working legislation – impact on IT

Today, Monday 30 June 2014, new legislation comes into force to allow all workers to submit a request for flexibility in their work arrangements. Up until now, employees with childcare or family caring responsibilities have been able to negotiate more suitable working hours and conditions with their employers. This right is now extended to all […]

GOZeus deadline has expired – are you safe?

Earlier this month, the UK National Crime Agency warned that computer users had 2 weeks to make sure that their houses were in order to avoid coming under attack from the Gameover Zeus and Cryptolocker malware threats. The advice was to ensure that all Windows updates were in place and that the computer was secured […]

Why hosted desktops could work for you – part 1

There are several points in the business life cycle when changes to the IT setup can be considered. If you have an office full of machinery which has seen better days, replacing your hardware could improve productivity and your ability to react to market requirements. You could consider purchasing more powerful computers which support the […]

Remote monitoring and maintenance – what you should know

Is Your Business Protected by a Remote Monitoring and Maintenance Solution? Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation: Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ […]

Computer Troubleshooter – get on your bike!

Computer Troubleshooters have adopted a low tech solution to Tonbridge’s traffic woes; when an on-site visit in Tonbridge is called for, our Computer Troubleshooter gets on his bike. “I actually find I can get to my client’s site more quickly and I don’t have the hassle of searching for a parking space” Steve Rice, Managing […]

Why we love ESET

We’ve always been impressed by ESET’s antivirus software and we have been happy to recommend them to our customers for the last 3 years. Just as important as the quality of their software is the excellence of their technical support team. I recently advised a customer to contact them after a phone call from “MSN […]

The importance of backup

Do you think a data backup solution is simply too expensive for your business? That viewpoint is similar to thinking that insurance for your home is too expensive. Insurance might have seemed expensive until your home is wiped out in a fire and you have lost everything. After the fire is snuffed out, how do […]

Alert about cyber attack “GameOver Zeus”

GameOver Zeus: Computer users have been given a two-week warning over a virus threat that could attack their data. The authorities in the UK and USA have been tracking activities by cyber attackers; although the imminent threat has been averted, it is thought that the hackers could eventually find loopholes in the defences. The general […]

Ebay users’ data at risk – change your passwords

EBAY has recently revealed that their databases were hacked in late February and encrypted passwords and other non-financial data are therefore vulnerable. More details are available from news reports: this one was posted on the BBC website: http://www.bbc.co.uk/news/technology-27503290 What are the implications for your business? – If you are registered as an EBAY user, you […]

Offer to review technology set-up of local businesses

Our forthcoming newsletter extends an offer to local businesses to undertake a technology review. Please let us know if you would like to take advantage of the offer. Is Your Technology Helping or Hindering Your Business? Have you given any recent thought to your business’ technology? If the answer is no, maybe that’s because it […]

Checking your business goals are supported by your IT

Our newsletter this month deals with the question of matching your IT set up to your business goals: Is Your Current Technology Supporting the Goals of Your Business? As a business owner, how often do you use the phrase “time is money?” It’s certainly an accurate description of how we live and work today, yet […]

Routers under attack

We have recently become aware of a malicious attack which is targeted at broadband routers rather than specific computers. As a result, all the computers linked to the router exhibit viral symptoms; initiating a Google search may lead to a redirection to an unwanted website, and there are spoof prompts to update software. Even Apple […]

Antivirus protection for Macs

The received wisdom may be that Mac computers are not vulnerable to malware attacks, but if you crave security for your Mac device, we have a specially designed product for you. We have just installed Eset Cyber Security for Mac for the first time. This antivirus protection is available at the same price as ESET […]

The countdown to XP’s demise has started

The Final Countdown to Microsoft’s 8th April Deadline. In 2002, Microsoft presented its official Support Lifecycle Policy that was based on detailed customer feedback. The predictability of support services was cited as a very important issue for Microsoft’s customers. Microsoft responded accordingly by alerting customers years in advance that the XP operating system and Windows […]

Offer to review your antivirus protection

Take advantage of this offer today! FREE CONSULTATION TO ASSESS YOUR ANTIVIRUS PROTECTION Offer must end 28 February 2014! Microsoft’s most recent Security Intelligence Report stated that over 16 million household computers have had serious virus problems within the past two years. Additional statistics include the following: • 8 million household computers encountered spyware problems […]

Using mobile technology for your business

This month’s newsletter from Computer Troubleshooters deals with the issue of mobile technology in the workplace. Please let us know if you would like to receive your own copy of our newsletter: Adapting Your Business to a Mobile On-the-Go World Mobility has quickly transformed the way most of us are now working. According to research […]

Offer of IT Review for 2014

Let us help your business develop a technology plan for 2014 Have you been saying you are going to upgrade your business computers or get an improved phone system? Don’t put it off any longer – let Computer Troubleshooters help you today. There are a variety of technology solutions that can benefit your business and […]

How to stop a scam caller in their tracks

We are all getting used to the occasional unsolicited call from “Windows services” or another similarly branded support company, ringing to warn you that your computer has virus problems which require urgent attention. Even the most savvy computer user can be caught out if their defences are down, and before you know it, you could […]

Should you upgrade to Windows 8.1?

So, you’ve just purchased a new laptop, and you start it up and discover it has Windows 8. Microsoft introduced this operating system with the advent of touch-sensitive screens, but it looks pretty confusing for users accustomed to Windows XP, Vista or Windows 7; there isn’t even a start button with the familiar menu. Now […]

New Year’s resolutions for your business IT

We all make personal New Year’s resolutions on January 1st. This year, why not commit to a few professional resolutions for your business, too? Computer Troubleshooters strongly encourages you to put a new technology plan at the top of that list for 2014. We are offering some technology planning guidelines that can help you form […]

Reassurance of a back up plan

We’ve just received another testimonial, this time for our back-up and antivirus protection services. Nick Tunstill of DemonSkinz Ltd, a vinyl and promotion printing company based in Crowborough, writes: Steve and the team at Computer Troubleshooters set up a cloud data back up system and installed anti-virus software remotely over the internet. Their service was […]

Service plan comes highly recommended

We have recently received this testimonial from Stephen Searby of Sevenoaks Physiotherapy, highlighting the benefits of a Computer Troubleshooters service plan: We have been using Computer Troubleshooters for over a year now and to be honest don’t know how we would have seen our way through a major period of IT change without them. Whilst […]

CryptoLocker – a new angle on viral threats

Chip Reaves of Computer Troubleshooters Anderson in the United States has alerted us to a sinister threat to computers. Here is his communication to his clients; we fully endorse Chip’s advice: We wanted to bring to your attention a new and alarming type of computer “virus” which is being widely reported, called CryptoLocker or Trojan:Win32/Crilock.A. […]

The benefits of ESET – in their own words

ESET is our preferred provider of antivirus protection. As ESET partners, we are able to recommend and source the most suitable product for your needs. Here are the reasons that ESET believe you should choose them. Better Products • World record holder for VB100 Awards ‘Never missed an in the wild virus’ since testing began […]

The cloud comes to the rescue

After preaching about the benefits of cloud computing, I’ve now had personal experience of the benefits of relying on internet-based applications. On Wednesday morning I discovered that there was no life in my laptop. A replacement was quickly sourced, and I was able to pick up where I had left off the previous evening by […]

It’s time to consider on line back ups

Do You Have a Reliable and Tested Back Up System in Place? Imagine that you are working on some critical financial data at the office or perhaps sorting through family photographs on your computer at home. What would you do if the computer containing all of your business and/or personal information crashed and your entire […]

Mouse creep

Have you been the victim of mouse creep? You can be happily using your computer, when your work suddenly disappears or the cursor jumps to another part of your document. This occurs when the mouse moves without any conscious input from the user. If your mouse is seated on a smooth shiny surface it is […]

When is a back-up not a back-up?

A back-up can only be a safeguard for your precious data – photos, documents, emails – when it is a separate copy of that data, ideally stored on different media. Moving data onto an external hard drive does not represent a back-up if the original data no longer exists on the computer or other device. […]

The benefits of Cloud Computing

The use of cloud-based (ie internet) applications as opposed to programs sited on physical equipment can benefit businesses in a number of ways. More than ever, business owners need to squeeze even more productivity out of limited time, staffing and resources. Many small businesses see cloud computing as a way to access advanced technologies that […]

Planning for a business emergency

Business Continuity Planning – Surviving a Disaster Our newsletter this month deals with the issue of planning for every eventuality which could prevent you from getting on with your normal business activities. If your technology stopped working, would your business stop functioning too? Is your business totally reliant on the information stored on your computer […]

Ways to avoid having your email address blacklisted

There are factors outside your control, such as activity from an IP address (internet location) which partially matches that of your organisation. There are however measures you can follow to minimise the likelihood of your emails being identified as spam which could lead to your address being blacklisted. SpamAssassin is one of the most effective […]

Windows XP – end of an era

Windows XP has been a robust Microsoft Operating System since it was launched 12 years ago. Amazingly almost 39% of Microsoft users are still on Window XP. So when Microsoft ceases support for Windows XP on April 8th 2014 what is likely to happen? After this date Microsoft will stop releasing patches and updates to […]

What is email blacklisting?

Blacklisting can apply to membership requests for exclusive clubs, employment applications and in the sphere of computing to emails. A blacklist is basically a record of those individuals or items which are to be excluded or prohibited. There are organisations which protect email systems from spam and hackers, and they have various methods of determining […]

What is Soonr?

Soonr is a file management system which we can set up for your business. Computer Troubleshooters are partners of Colt Ceano (www.colt.net/ceano) who have provided the following information: Soonr is file sharing and collaboration for the modern, mobile world. With Soonr you can safely manage, organize and share files with the people you need to. […]

What are managed services?

Our latest newsletter tackles the question of managed services – what are they and should your business be using them. You may often hear talk about “managed services”, but what does it actually mean? The term “managed services” is generally defined as the practice of outsourcing day-to-day management responsibilities with the strategic goal of reducing […]

Why we recommend ESET antivirus software

Viruses and other malware continue to pose a threat to all computer users, and it is essential to arrange protection for your machine. As ESET partners, we are happy to recommend ESET Nod32 and the other antivirus products that they supply. There are many good reasons to choose ESET: – the program is not resource-hungry, […]

Could you have a counterfeit Office disc?

As the cost of hardware has reduced significantly over the last decade, the price of software represents a larger proportion of your purchase when you decide to upgrade your IT equipment. It can be very tempting to source cheaper software, but there is a great risk that this could damage your PC, you are unlikely […]

Another Satisfied Server Customer

Our valued customer Gordon Gunning of GTDS has taken time out to pen a testimonial following our recent project to upgrade his server: With reference to the recent GTDS Server Upgrade As you are aware, we were in desperate need of a server upgrade, because the existing server was 9 years old and reaching its […]

What if a server isn’t the solution …

… but your business still needs to access shared data. We have given some thought to the file storage considerations of a business which does not make use of the additional features offered by a server. We suggest that a Network Attached Storage (NAS) unit is installed. This is in effect an external hard drive […]

Does your business need a server?

With the advent of cloud computing catering for so many business services, the decision to have a server is not so clear-cut as it was 10 years ago. We have certainly seen a trend of businesses abandoning servers in favour of central storage media for shared documents coupled with internet-based email systems. However, there are […]

Can your business survive a data loss?

Most businesses report that they are not properly prepared to combat the risk or to bounce-back in the event they suffer a catastrophic data loss. There are a number of factors that affect the majority of businesses today and may increase their susceptibility of a data loss: * Business owners incorrectly assume that quality backup […]

Is your computer system ready to explode?

Is there a ticking timebomb lurking in your computer systems? Let Computer Troubleshooters help you to avoid disaster by detecting potential threats to your systems. Common threats are incomplete backups, out-of-date security software and missing disaster recovery plans. We are currently offering a FREE SYSTEM AUDIT. The system audit is a free health check of […]

A change in priorities

We have recently reviewed our target market and as a result we have decided to focus exclusively on small and medium-sized businesses in the local area. Businesses are becoming increasingly reliant on computers and other technology to support their daily commercial transactions. The cost of employing an IT department cannot generally be justified, but the […]

BT Business Email Upgrade

BT Business Email Upgrade BT Business email is in the process of being upgraded. The underlying email system, being migrated to, is Microsoft’s Office 365. One of our customers needed help as he didn’t understand the emails that BT had sent regarding changing his email settings. If you aren’t familiar with POP settings, SSL and […]

Multi-user Email Signatures Made Easy

We were recently called by a customer because he wanted each of his 35 employees to have a company standard email signature (including disclaimer). To achieve this, you would usually need to remotely access each user’s computer and set up the signatures in the email software, such as Outlook, individually; a daunting prospect, which is […]

Internet Phone Scam Continues

This scam involves a cold caller (sometimes insisting they have an affiliatino with Microsoft) asking if you have a computer and then informing you that you have problems with it or that you have a virus. They talk you through how to allow them access to the computer where they then “fix” non-existant problems and […]

Where has all my space gone?

One of the things that we often get told by our customers is that the pc is probably “jammed up” with too much stuff! You can check out how much space you have left on your computer by clicking on the “My Computer” or “Computer” button from the Start menu. Check the hard disks (commonly […]

Hard drive prices increasing

Thailand is the second largest manufacturer of hard drives. With factories flooded, there will be a shortfall of hard drives to meet the expected demand. We have already seen costs of hard drives rise significantly. We expect that the cost of laptops and computers will also increase through the first quarter of next year.

Microsoft Office 365

Microsoft has recently announced it’s “cloud” offering – Office 365. Here at Computer Troubleshooters, we have been getting up to speed on what this could mean to small businesses. As a Microsoft partner we have access to Office 365 in-house licenses and have been trying it out. Currently we are in the process of moving […]

Windows Recovery Malware

We have seen three computers this week infected with a malware program calling itself Windows Recovery. It attempts to trick the user into thinking they have a hard drive issue, with critical errors. In addition it hides all documents, pictures etc making the user think that they have been lost. Then the malware will offer […]

The return of a service by popular demand

Summertime Special 2011 …Wouldn’t you like to be able to get out and enjoy the summer sunshine, rather than being tied to your desk, waiting for your computer to respond? …Doesn’t your computer deserve a bit of care and attention, not to mention a thorough springclean? Then we recommend sending your machine for a tune […]

New! Daily Server Safety Check

Keep your most vital systems safe! Two of the most important systems for any business are its Backup and Anti Virus programs. The problem is when these programs stop working correctly, you usually don’t know. In these cases, you’re left vulnerable to critical data loss – or to virus attack. Now with our easy and […]

Microsoft warning over browser security flaw

Microsoft has issued a global warning about a potential security issue with it’s web browser, Internet Explorer. The following BBC link gives more information: Microsoft warning over browser security flaw If you need any help in installing the update or advice regarding alternative browsers then please contact us.

CT Tonbridge recommends ESET for Internet Security

“Which antivirus program do you recommend?” We regularly get asked this program. At this point in time, we recommend ESET NOD32. It has an excellent track record in various virus tests and it doesn’t slow down your pc as much as some other antivirus products we could mention. Computer Troubleshooters and ESET

Get Safe Online Week – 15th to 19th November 2010

Get Safe Online is a joint initiative between the Government, law enforcement, leading businesses and the public sector. Our aim is to provide computer users and small businesses with free, independent, user-friendly advice that will allow them to use the internet confidently, safely and securely. Get Safe Online is an annual event to raise awareness […]

Welcome to Computer Troubleshooters Blog!

Computer Troubleshooters is now sharing its computer expertise in another medium for its customers. Online! Computer Troubleshooters now has its own blog, which we hope will become a valuable resource for you as you navigate the sometimes complicated world of understanding computers. Looking for networking tips, how to solve connectivity problems? Or even some more […]