A simple cyber security solution

It’s always good to hear that your IT solutions have solved a technology issue, so we are chuffed that Glenn from Next Step Mortgages took time out to write a testimonial in praise of our password management recommendation.

It’s a simple but elegant solution which goes a long way to improving cyber security.  Happy to help with protecting businesses from cyber-crime.

Thanks Glenn; we really appreciate it.

Here’s his testimonial:

As mortgage brokers we need to ensure we have a good level of security to protect our clients’ information. Password security is a crucial line of defence against cyber criminals and we were not happy with our existing arrangements.

It was time to contact Suzanne from Computer Troubleshooters!

Suzanne recommended an excellent product to us and even arranged a quick training session with one of her experts. We were really impressed with the service provided and would happily recommend Computer Troubleshooters to any companies looking for IT advice and support.

Smile – you’re on Candid Camera!

You have to be of a certain age to know about Candid Camera – a comedy TV show which started in the United States with Allen Funt and was brought to the UK in the 60s and 70s hosted by Bob Monkhouse.  The concept was that people acted naturally in front of camera as they did not know that they were being filmed while being subjected to practical jokes.  When the “joke” was revealed, the victim would be told Smile – you’re on Candid Camera!

Through BNI I have met Clive Allcorn who specializes in brand photography.  You can see some of his work on his website.  It is very easy to see the value of brand photography when you sell a product, but how could this work for something as intangible as IT Support?  Undaunted, Clive Allcorn was up to the challenge for Computer Troubleshooters.

Business coaches often advise that you need to develop a business that can run without you, removing yourself from the company, but Clive believes that prospects need to meet the people behind the business.  It certainly beats having photos of computers!

At BNI we often talk about the need for your referral partners and customers to know, like and trust you.  Interestingly, Richard Tubb’s (adviser to IT support businesses and Tribal Elder at the Tech Tribe) most recent newsletter tackles this very subject.  He writes:

  • Know – Are you allowing your existing and prospective clients to know you? Does your website let people know the people behind the business, or is it a faceless business flyer?

The photoshoot is the culmination of a lot of preparation.  Clive makes sure he understands your business and what you are trying to achieve with the photos.  The contents are then planned, with the focus being on the people in the business.

I have always hated having my photo taken, but it turns out that the rest of the Computer Troubleshooters team are even worse than me.  For now, I am the figurehead for our company, but I hope that Clive will manage to coax out our camera-shy technicians in time.

The 2 main aspects which we wanted to highlight were our excellent customers and the great relationship we have with them, and our hometown of Tonbridge.  We decided to take some action shots with 2 long-standing Computer Troubleshooters customers, and then tour the landmarks of Tonbridge.  Clive has captured the spirit of Computer Troubleshooters and fixed us firmly in our Tonbridge home.

We started off with a visit to Otford charity Hospices of Hope, and a visit to their tearoom for a delicious slice of cake.  Jay and Liana kindly agreed to feature in shots at their computers.  This proved to be quite a challenge for Clive as their office is in a 16th century building and the lighting was tricky to say the least.

Next stop was our longest-standing customer Stepper UK, distributor of luxury eyewear.  Their office manager Penny kindly agreed to pose for photos, both out front with the trusty Computer Troubleshooters van, and in their well-appointed offices.

We left the van at Stepper and headed out to scout out suitable locations around Tonbridge, with Clive working out suitable shots as the opportunities presented themselves.  We took in the River Medway with Tonbridge Castle in the background, Tonbridge School, the Tonbridge Castle Gatehouse and the magnificent eye painting on the front of Escape Gallery housed in the Tonbridge Old Fire Station.

With the focus on hunting out good scenes to feature in our photoshoot, I soon forgot I was on Candid Camera and Clive succeeded in producing some amazing photos.  I would suggest that you forget about your dislike of posing for photos and get Clive to produce some great shots for your company too.  Now you can see us and what makes our hometown Tonbridge so special.

The proof of the pudding is in seeing the reaction on social media.  So far there have been nothing but compliments on Facebook, and the photos have definitely attracted attention.  Watch this space for more reveals soon.

So, as Karl Marx might have said if he were promoting a company today: Workers of the world unite in being photographed!  You have nothing to lose but your inhibitions and everything to gain for your business.

If you want your business to stand out from the crowd, call Clive Allcorn on 07989 356111.

For all your IT support needs, call Computer Troubleshooters on 01732 300064.

Trusted IT advisers to the UK’s loveliest clients


Where do you turn for advice when you are considering a purchase?  In all likelihood, unless a friend or family member gives you a recommendation, you will be scrolling through Google looking at reviews!  Who hasn’t checked out Trip Advisor before choosing a restaurant?  We are reassured by the opinion of others, even for fairly significant purchases.

Did you know that you can check out reviews for Computer Troubleshooters too?  We have a whole page dedicated to customer testimonials on our website and we have a Trust Pilot account where our customers can leave reviews of our work, but at the moment it appears to be a well-kept secret!

We decided to issue a request to our service plan customers to do us a huge favour and consider leaving us a Trust Pilot review.  We are overwhelmed by the generosity of the response.  It is a pleasure doing business with such lovely clients.

Check out the responses for yourself (5 stars all the way):

M Higgs

Always available to help out with…

Always available to help out with anything from a quick query to a complete overhaul of the office systems. Would definitely recommend A+++


Elizabeth Nicholson

We are delighted with Computer…

We are delighted with Computer Troubleshooters. They are friendly, competent and efficient. They are easy to contact with even the most footling IT enquiries, and deal with each issue patiently and promptly. They are much, much better suited to our needs, as a small charity, than the large IT consultancy we used before.


Henu Cummins

By far the best company we have worked…

Computer Troubleshooters Tonbridge- By far the best company we have worked with. They are always on hand with advice and practical solutions, they listen to our needs carefully and best of all they always have our best interests at heart. If your looking for an IT company to look after your IT needs but do it with passion and dedication look no further.


Richard Long

We have used the CT team in Hildenborough

We have used the CT team in Hildenborough for over ten years and have always found them amazing; skilled and helpful at all times.


Mark Rumbelow, The Woodside Consultancy

A very good company

This is a great, pro-active local company to assist with all things computer related.
Always available to help & always come up with the answers
Can’t recommend them as anything other than excellent


Joanne Ray Vermeulen

A Fabulous team

I have worked with Steve and Suzanne of Computer Troubleshooters of Tonbridge for many years now. As a company, they are reliable, experienced, and nothing is ever too much trouble. They are quick to respond to cries for help – no matter how silly the cry may seem. I am completely happy with the service I receive and would not go anywhere else for my computer issues. Thanks Steve and Suzanne x



Making IT easy/reliable/accessible

I have been with Computer Troubleshooters Tonbridge for nearly a year, they’re really helpful, always available whenever need, making my IT easy and reliable, strong recommended, many thanks to Steve and Suzanne


Richard Rawling

Brilliant support and advice

We have been with CT for a few years following a recommendation from another of their customers and Steve and the team have been one of the best choices we have made. They are always helpful and quick to resolve any problems with the minimum fuss. As well as this they have given fantastic advice on all areas of IT and helped us to sort out our company email provision, backup as well as numerous other things. They monitor and keep us informed if they see anything changes or have concerns and I really can’t fault them on anything. They are friendly and helpful and it’s great to see another small business doing such a good job and offering really good value.


Peter Reeve

 I echo everything Richard Rawling just…

I echo everything Richard Rawling just said [above] about Computer Troubleshooters Tonbridge, especially as we recommended them to him.

We’ve worked closely with CT Tonbridge for a number of years now and they are, effectively, our IT Department. Always a pleasure, easy and totally honest at all times in managing our expectations and interpreting our vague wishes!

Kay Jeffery

I can always rely on the team at CT…

I can always rely on the team at CT Tonbridge to help me out with my IT issues. We have relied on them since 2007 and they’ve never failed to be helpful with anything raised with them. They have resolved problems quickly and professionally, as well as communicating well, and even showing a shared sense of humour with some of my more mundane queries.

Helen Mia Harris

An efficient trust worthy service.

I can only say that CT have helped me through some difficult IT issues such as; lost files, broken links, backing up my documents, resolving why emails that my receptionist has tried to forward to me but been unable to forward, working directly with hosting companies and helping me virtually with my computer whenever there is a technical problem.

I am very glad someone recommended them to me two years ago and now whenever I have a technical issue I know within a day they will help me if they are able to. They provide an excellent service all round. Thank you!

Dolina Hendry

What do most people think is important…

What do most people think is important when looking to purchase a product or service?
Things like Excellent service, trust, reliability, good and regular communication, recommendations, likeability, affordability etc.
That is exactly what you get with CT Tonbridge.
Lioness Consultants have been a customer for several years now, and we are more than happy with the service that Steve, Suzanne and the team provides. So thank you for being there. :-)

Marcus Warren

Great Support

The team at Computer Troubleshooters has always been very helpful and knowledgable. When you work on your own it’s always helpful to have IT support. As a photographer, I have always used MAC computers and although this is not their normal platform for support, they have always been able to provide both advice and support when required.


Review of Computer Troubleshooters UK

Steve, Suzanne and the team are extremely responsive, solve our problems for us and make proposals which are sensitive to our business needs and budget. They do all of this in good humour and with a personal touch.
I would highly recommend them as an IT support and solutions team for your business.


We’ve used Computer Troubleshooters…

We’ve used Computer Troubleshooters Tonbridge for many years now and have always had excellent service. All the staff are friendly and helpful, prices fair and transparent and I’ve no hesitation in recommending them.


Edward Prentice


We have used CT TONBRIDGE for all the company’s needs since it was established. This has included a number of complete system replacements and upgrades which have been handled successfully. The team will always manage issues that arise, either by remote support or on site. No hesitation in recommending them to any other business.

Sevenoaks Physiotherapy

We have been using CT Tonbridge for 6…

We have been using CT Tonbridge for 6 years now and have always found them very responsive and fair. What we particularly like is the personal touch which comes of dealing with a relatively small team but which nevertheless has good knowledge in the important areas.

Confirmed purchase

I have used Computer Troubleshooters (Tonbridge) for well over 10 years and have recommended them to the last two companies I have worked for who now use them for all their computer needs.  I have found Steve and the rest of the team to be helpful and knowledgeable.  They always try and make the time to help at a moments notice if they possibly can.  They are even good at working with people like myself who are useless with computer technology – they are very patient!  I would thoroughly recommend them for all your personal  and work related support.

PA Kings Hill Opticians

CT Tonbridge

CT Tonbridge

Always on hand and consistent excellent customer service. Nothing is too much trouble. Cannot recommend Steve, Suzanne and the team more highly.

Sarah Coppard

CT Tonbridge

Steve, Suzanne and the team at CT Tonbridge are a marvelous support as we have grown the business. They are always there when we need them and have a tremendous amount of patience with our silly questions and computer illiteracy. Can’t recommend them enough.

John Hayes, jch.com

Nothing was too much trouble for them…

Nothing was too much trouble for them and I was amazed at how quick and efficient they were when given a problem. I have had no problems recommending them to other customers of mine over the years.

Alison Dry

Computer Troubleshooters are excellent

Computer Troubleshooters are excellent. I have no hesitation in recommending them to anyone who has a business and needs help with their IT. Steve, Suzanne and their team are always very knowledge and nothing is too much trouble. We would be lost without them!

Alison Dry
Assistant Manager Tunbridge Wells Lawn Tennis Club


Thinking of VOIP? Think of the savings!


I’ll be brief today.  I just wanted to share with you this lovely testimonial from my BNI colleague and mortgage adviser Glenn Fuller of Next Step Mortgages.  Why not give him a call to check out our VOIP phone system, and treat yourself to a free mortgage review while you are at it – Glenn could save you money and it costs you nothing.

Another excellent reason to choose our VOIP solution: a substantial monthly saving in call costs!  Thanks for taking the time to put pen to paper, Glenn.

The power of the #ff

twitterTwitter abounds with abbreviations; after all, when you only have 140 characters to play with, you need all the help you can get to reduce and compress your message.

Many of the short forms started their life when text speak was first developed, although this was motivated more by the desire to type quickly than a limit on word count.  Thus we see words or syllables being replaced with numbers:

  • “4” for “for”
  • “gr8” for “great”
  • “2nite” instead of “tonight”

And TLAs (three letter abbreviations) have become ubiquitous: HTH, LOL, IMO.

Twitter has some “traditions” which are common across social media platforms, and others that are unique to Twitter.  The initials are often paired with a hashtag (#) to permit ease of searching.  Thus we have #tbt – Throw Back Thursday – where the reader is reminded of how people (or objects, but mostly people) looked in the past.  This is an opportunity to post embarrassing pictures of friends in dodgy fashions, and of course takes place on a Thursday.

Another great Twitter tradition is #ff – Follow Friday.  Read more

Oh what a lovely testimonial!

oakleydn-logoWe were delighted when Oakley Day Nursery agreed to use the Computer Protection Plan for their office computer, but even more delighted when Dominic followed up with these very kind words. It feels very good to receive such a glowing testimonial; thank you Dominic.

I can highly recommend Steve and his team a Computer Troubleshooters Tonbridge. I am a relatively new customer to CT but Steve and his team have been able to support all our computer needs and they go above and beyond what you would normally expect. On top of this their approach to customer service is fantastic; head and shoulders above anyone else I have experienced. It’s Steve and Computer Troubleshooters for all our IT needs from now on.

I also wanted to say how nice it is to engage with a company that appears to really appreciate their customers. The tone and language of your communication suggests a genuine approach to your customer service. Which in this day and age of everyone trying to make a fast ‘buck’, it makes a refreshing change.


Dominic Gill

Oakley Day Nursery and Pre-School


Pleased as punch with our new testimonial!

IS108-031Doing a good job should be reward enough in itself, but everyone likes their efforts to be recognised, don’t they?


We are always very grateful when one of our customers takes time out from their busy schedules to write up a testimonial. Andrew Bradley kindly dropped us a line today. We are delighted that Cantium Consulting have chosen us as their IT support partner for another year.


Upon the renewal of our managed services contract:


I have been very pleased with the excellent service you have provided and definitely wish to continue our arrangement.


Andrew Bradley

Cantium Consulting Limited

Chartered Accountants, Tonbridge

Service plan comes highly recommended

We have recently received this testimonial from Stephen Searby of Sevenoaks Physiotherapy, highlighting the benefits of a Computer Troubleshooters service plan:

We have been using Computer Troubleshooters for over a year now and to be honest don’t know how we would have seen our way through a major period of IT change without them. Whilst Computer Troubleshooters have all the technical knowledge of a much bigger outfit they bring the added advantage for us as being truly local and consequently provide a personal and highly responsive service.

The Computer Troubleshooters service plan ‘formula’ works very well for us. We have already had good value given the work they have done and view the service plan as being essential ‘insurance’ against any future IT related issues.

Another Satisfied Server Customer

Our valued customer Gordon Gunning of GTDS has taken time out to pen a testimonial following our recent project to upgrade his server:

With reference to the recent GTDS Server Upgrade

As you are aware, we were in desperate need of a server upgrade, because the existing server was 9 years old and reaching its full capacity.

With our offices at West Malling and Dartford and more than 50 engineers working remotely throughout the UK, we were naturally concerned about potential disruption and more importantly loss of data.

I cannot thank you enough for an excellent job done, we experienced no disruption to our operation, there were only very minor glitches which can be expected during a complex changeover.

You worked hard and long hours over the two weekends during the changeovers.

You were here to help and advise our remote engineers following the changeovers.

We experienced no loss of data.

The new server has speeded up things making it easier for all our staff to share data and communicate.

We really appreciate your support, not only through the server changeover but also the help and advice you provide 365 days per year via our ongoing maintenance / support contract with you.

Gordon Gunning
Gunning Transmission and Distribution Services Ltd
West Malling